Home2 Suites by Hilton Nashville Vanderbilt, TN

Good breakfast

Great stay and location

We actually checked out 1 day early due to personal reasons. We did not ask for refund for accomodation for that day as decision was made too late, but we did ask not to be charged for third day of car parking. We spoke to reception and the car park attendant about this and were assured we would not be. We were in fact charged. We rang reception and asked for a refund and were told we would be refunded. We are yet to get a refund.

The hotel was close to bars and restaurants.

Stay was good overall

Room very clean and spacious. Breakfast was excellent.

It was overall a decent experience. Unfortunately my fridge went out in the middle of the night and I lost all the food I had in there, and it was never replaced or accommodated. Otherwise it wasn’t a bad place and in a pinch I would stay again. Staff was nice, breakfast was good and overall it was pretty decent.

I would recommend it

The room was clean and smelled fresh. The staff were friendly, polite and helpful. My stay was enjoyable.

Needs updating, loose tiles in the bathroom, etc..staff was great, building not so much.

Great hotel and great spot walkable distance to the bars and downtown

Best pillows I’ve ever slept on Kudos to ALL STAFF STAFF AT FRONT DESK WERE SUPPORTIVE, FRIENDLY HELPFUL PLEASE Recognize Paula for going over and beyond when I needed Assistance ,had questions She was terrific

I’m

Excellent guidance for late check-ins

The carpet was filthy. We walked around our room in our socks and the bottoms of our socks turned black. Parking sucked. And the Jamaican lady that checked us in needs better training. I had reserved 2 rooms. We arrived early, around 1pm. She gave us 1 room and said we could get the 2nd room in about 20 minutes. After waiting for hours and being told it would be another 10 minutes several times, I finally went back to front desk and demanded to know why she was making us wait so long. Keep in mind there were several people that were checked in and given rooms while I was standing there. The Jamaican lady was more concerned flirting with a young black man than she was with getting us our 2nd room. All this happened right in front of me. I'm 72 yrs old and have traveled all over this country and stayed in many hotels / motels. I can say, without exception that this was the worst treatment I have ever received from hotel staff in all my yrs of travel. The only helpful and courteous staff member we encountered was the maintainence man that came to our room around 9pm or so to assist us with the a/c controls. I honestly don't think I will ever spend any more of my money at your facility. And I cannot in good conscious recommend it to any of my colleges or friends. If you care about your business, somebody from upper mgmt really needs to check this place out.

Excellent!!!! Second time staying, will definitely stay again!!!

the size of the room was immaculate and it had everything you'd ever need! Not necessarily anyone's fault but we left a poster from a concert in our room and submitted a claim to have it returned and we have heard nothing yet. Again might not be the hotels fault but still a bummer.

The price was good . Room clean but a slight smell ….. breakfast decent . Staff great . Alittle far from broadway but not an issue …

Location, Hospitality, Customer Service and Free Breakfast Everything was Top Tier

This is a great location and the staff was absolutely fantastic. The manager was so nice and all the staff were great. The rooms are large and well kept.