InterContinental New Orleans by IHG

It was good and in a decent enough spot, convenient to get to pretty much anything (a decent hike to Frenchman street though).

Everyone was extremely friendly and helpful. Property was clean and maintained. Location was perfect close to Bourbon St, the trolley, outlet mall everything was in walking distance. I'd recommend this place to stay 10 out of 10 plus cost was affordable. Room with balcony was perfect. Relaxed out on the balcony at night.

No complaints and entire stay was pleasant up until after checkout. My flight wasn’t scheduled to depart until 9PM so after checking out around 12 noon, I checked my bags with the front desk to be held for a few hours while I went to Bourbon St to have lunch. Upon return, I still had a few hours before I needed to head to the airport so I decided to grab my blanket and sit in the lobby and had dozed off. That’s when I was awaken by a male staff member who I later learned he was supposedly one of the managers by the name of “Mark.” He was unbelievably rude and condescending telling me “ok you need to GET OUT” very loudly. It took everything in me to not go off on him and I kindly explained I was a guest here and was waiting to go to the airport for my flight. I understand sleeping in the lobby may be unacceptable in some hotels but the same happened at a Houston 4 star hotel and I was not bothered nor yelled at the way this man did me. It was embarrassing and I was furious because it wasn’t what he said, it was HOW he said it. He could’ve simply awaken me and said “Ma’am, are you a guest here? If so, there’s no sleeping in the lobby.” But instead his RACISM allowed him to treat me less than a paying guest and he should NOT be in the hospitality industry let alone in management if that’s how he treats people in general whether they were a guest or not! Other than that, I really enjoyed my stay and would return again as long as “Mark” is not there.

Very clean and classy.

We have stayed at the intercontinental many times over the years and have never had any issues. Very consistent in every area…cleanliness, staff, bar/restaurant. Great location, easy walks to superdome, french quarter, riverfront.

Love this place

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Very nice rooms withs useful amenities located near the French Quarter.

Excellent

I really enjoyed my stay here. The hotel was very clean and the staff was amazing! At checkout, I left some items in my room and the staff assisted me with the shipment of my items to my home. I would recommend this hotel you everyone!

I would definitely stay again if I were only going to be in town for one night, but for a longer stay, I would probably look elsewhere. It’s unfortunate because we had a great visit overall, but having a refrigerator would make a big difference for an extended stay.

The staff pays attention to details

Very good.

Really helpful staff, quiet and clean rooms, and a VERY comfortable bed. Great central location and I would highly recommend for a couple of nights in New Orleans,

- Requested late checkout, w/ only an additional 30min. Ive stayed at this hotel several times every yr. Very disappointing - Delayed checkin due to hotel error

Everyone was super nice, the bed was comfortable and the breakfast was so good. Would stay here again.

It was a great weekend, the hotel is very good,

Everything was as advertised

Excellent overall.

Very clean and comfortable.