Canal Loft Hotel

Very clean and neatly arranged room. I appreciate the convenient location and quiet environment.

AC worked very well, and the hotel is in a very convenient location. Besides these two factors however, the staff was rarely ever present at the desk despite advertising “24 hour desk receptionist”. when i arrived a couple hours early before check in, there was nobody at the desk and only a sticky note with a number to call. i called the number, asking if there’s someone i can give my luggage to so they can hold it until check in time. the lady on the phone said to just leave it at the desk. given how there’s no security and no staff present at all whatsoever, i didn’t feel safe leaving my luggage unattended. as for my stay, housekeeping was okay other than the shower had a leak that wasn’t fixed.

Exceptional

Staff was super helpful and kind. Great place if you are looking for a simple hotel to stay!

Passable

Do NOT stay here. Trust me.

Exceptional

Immediately went in and there was a spider on the bed. Walls were old and dirty. Only clean thing was the bed and linens, but the building itself was run down. AC was old but thankfully worked. Horrible view.

The location. Chinatown, one block from the entrance to the Manhattan Bridge and two blocks from the subway. The reception staff (two people who didn't even bother to smile) weren't very communicative either. Their native language is Chinese, and their English is basic. Imagine that working at a hotel reception. To top it all off, most of the time there was no one at reception, and they'd just leave a sign.

A very inexpensive safe and clean option near Chinatown and Canal Street. Close to the subway. Definitely no frills but that's why it's so incredibly affordable. We would definitely come back.

Bad

A lot of stuff was missing out my room and nobody cared

Hostile area in the evening.

Was super scared about bed bugs but the rooms turned out to be super clean :)

Good

Great location and value for a very comfortable room.

There was no refrigerator or microwave in the room and there were no ice makers available on property. I booked a double queen and received a single full size bed maybe Queen that I had to share with my sister all because we asked for early check in.

Housekeeing came by maybe 1.5 times during my stay. The AC works. There was no handsoap in the dispenser. No lotion. No fancy conditioner. No iron. It's pretty low frills. There's also no desk in the room I got. No water bottles, that's in the vending machine. Lady at the front desk isn't particularly warm, but again, you are just paying for a place to stay where you feel safe enough to sleep. It's about 3 blocks to the nearest subway. It's in Chinatown, so it's near food and pretty convenient to things in Manhattan. I would stay here again if this was my cheapest option, I wouldn't come here for a romantic getaway. It's comfy. No bugs.

I love it here! They make everything so simple from check-in to check out and staff is there we need them. This is the perfect place to stay if you want something comfortable, easily accessible to everything while experiencing cultural diversity it’s truly the city that never sleeps!.

At check-in, the attendant tried to give us a room with one full-size bed, even though I paid for two twin beds. The room had cockroaches and was not clean. The floor looked like it hadn’t seen a vacuum in weeks. The TV was broken when we arrived. I reported it and was told it would be fixed, but I had to come back the next night to ask again. We also had no Wi-Fi for the entire stay. The room smelled stagnant when we arrived, and once we turned on the air conditioning, it smelled strongly of marijuana coming through the ventilation. Nothing says “welcome” quite like a contact high. The sign on the door said no guests, telephone conversations, or eating/drinking in the room, which left me wondering what exactly we were supposed to do in there, other than sleep. I was also told late checkout was $50, while the sign said $35. Apparently, even the prices were having an identity crisis. The biggest disappointment was the customer service. In March, the desk attendant was friendly and helpful. This time, I felt like I was inconveniencing the attendant simply by checking in and asking about the Wi-Fi and broken TV and informing about cockroaches crawlingin and around tub. I’m giving 2 stars because my previous stay this experience was a huge letdown. I came back expecting the same great experience no such luck!