New York Marriott at the Brooklyn Bridge

Easy location to Brooklyn Heights and two subway stops. Great coffee, fruit, breakfast treats in hotel. Felt safe with family.

Bad

Excellent hotel in great location were were very happy with our stay. Room could have been a bit cooler though, but in fairness we never told them

Clean room, helpful staff, good food, altogether positive and fun experience!

Loud

Exceptional

Our room had 10 foot ceilings and was much bigger than similar rooms in Manhatten. Overall the hotel was excellent and was in a very convenient location but bear in mind it is very large and really busy especially on weekends.

decent sized room I am writing to formally complain about my recent Friday–Tuesday stay at the New York Marriott at the Brooklyn Bridge. What began as an unacceptable room-condition issue turned into an ongoing customer-service failure that I am still trying to resolve days later. When I first entered my room, there was an immediately noticeable and extremely unpleasant sour odor. Initially, I gave the hotel the benefit of the doubt and assumed it may have been caused by a cleaning rag or product used in the room. It was not. The shower curtain was absolutely disgusting and was clearly the source of the odor. Simply touching it transferred the smell to my hands, and it did not easily wash off. I notified the hotel that morning, and the curtain was removed. When I returned to my room around 7:00 PM after spending the day walking around New York in the summer heat, there was still no shower curtain. I was therefore unable to properly use the shower in a room I was paying for because the hotel could not complete something as basic as replacing a shower curtain over the course of an entire day. The curtain was eventually replaced, but the response from the front desk amounted to little more than an apology. Given how unsanitary the original condition was and how significantly the hotel's handling of it inconvenienced me, I did not feel that simply saying "sorry" adequately addressed the situation. The following morning, I returned to the front desk to explain my frustration and was told that a manager would contact me within 24 hours. That call never came. Then, the next morning, I was awakened by a knock at my door for housekeeping at approximately 8:00 AM. I cannot remember another hotel stay where housekeeping has knocked on my door at 8:00 in the morning without being requested. I also began receiving multiple folios that did not even reflect the correct dates of my stay, showing Friday through Sunday when I was actually staying Friday through Tuesday.

The place was mostly clean but the bathroom had weird brown spots and the paint was starting to fall off the ceiling

The staff throughout the entire hotel was fantastic

No free bottles of water like other hotels for guests, coffee maker doesn't works, stain bed sheets

Clean hotel with great service. Coffee shop was great for a quick snack and drink before heading out. Bell Man was kind and helpful. Room was spacious and clean. Hotel was in perfect location!

An amazing stay!! Very peaceful hotel very clean and wonderful staff.

Parking a separate thing but otherwise great stay. Located with lots to do nearby.

The only gripe that I have was that there was no complimentary water in my room.

Stay was good. Room was clean and check in was expedient. Great location near transit.

Exceptional

Superb

The parking fee

Good