The Dominick

Good

Exceptional

Well located, great staff. We loved this hotel. The only negative were the lifts, which are in the process of being upgraded

I traveled to New York. I paid for New York. I booked SoHi FOR THE VIEW. Worse than the room was check-in. When I questioned the “upgrade” I NEVER ASKED FOR, the clerk literally sneered at me like I should be grateful and basically said he’d take it back if I didn’t want it. Dismissive, nasty, and giving major classist vibes. I wasn’t asking for a favor. I wanted WHAT I PAID FOR. My money is the same green money as everyone else’s. After 15+ minute elevator waits and nearly being late to plans dealing with this, their solution was the bottom-of-the-barrel SoHi option on the 27th floor—the lowest floor in that category. It felt like: take these scraps and be grateful. If Expedia guests are second-class customers, STOP ACCEPTING EXPEDIA BOOKINGS. Don’t take full payment and then treat people differently. I stayed ONE NIGHT. I didn’t relax, enjoy the room, or even get ready for dinner. The trip became an argument over getting what I’d already paid for. The vibe? If you’re VIP/RICH-rich, they’ll roll out the red carpet. Everyone else gets scraps. Same hotel. Same green money. Very different treatment. 0/10. If I wanted to stare at Jersey, I WOULD’VE STAYED IN JERSEY. Absolute waste of a trip and my money. I hated it and they don’t respond to emails!

Great stay , all exceptional.

Very nice people. Nice hotel. Great bathtub and view.

Superb

Beautiful upscale hotel in a great location. Staff was wonderful. Will definitely stay again.

Beautiful hotel for a getaway. Nice staff, nice pool. 10/10

Great Hotel, Great Location, Great Staff. I would book again.

Elevators were slow during peak hours

Hotel has elevator issues and appears to be closing for remodeling. I can take 30 minutes to come down from 30 or higher due to issues. Also rooms have lots of buttons, lights, etc that do not work any longer. The update is much needed, especially for price you pay.

Nothing - my daughter’s necklace was taken out of our room Poor unprofessional management

One of the best hotels in manhattan. Definitely a must if you will be spending time in soho.

Poor

Very good

We love visiting on our anniversary beautiful hotel with roof top pool for summer and great location to shopping and restaurants

This hotel has full service - the room service visits the room multiple times a day to keep everything tidy. Really appreciate that!

Good

Very comfortable My rooms in the past have been lovely but I stayed in a smaller room that felt like it was a bit old. Cabinets stuck, lots of dings and scuffs…just felt like it needed a refurbishment