Virgin Hotels New York City

The location was good. The view from our room was absolutely spectacular, right in front of the empire state building!! Wow!! Other than that - the room wasn’t very comfortable. The staff was just ok. Nothing more.

We really loved the hotel. Everything was very clean, modern, and beautiful. Our room was gorgeous and spotless, and we had a beautiful view from the window. We also really liked the location — it was conveniently situated between Central Park and the Brooklyn Bridge, so we were able to walk to many places. Overall, everything was amazing. We really enjoyed our stay and loved how clean, new, and comfortable everything was. I really didn’t like the staff. I honestly haven’t experienced anything like this in the U.S. before. People here are usually very kind, friendly, and welcoming, but when I walked into the hotel, no one even greeted me. It honestly felt like they were doing me a favor by letting me stay there for free, as if I had asked to stay there without paying. And it wasn’t just on the day we checked in — it was like this during all three days of our stay. No one said hello when we came downstairs, no one wished us a good day, nothing. I found it quite rude, especially for the U.S., where people are usually so warm and friendly. The whole attitude just felt very strange and unpleasant.

Rooms are spacious and fully stocked. Great staff

I love staying at Virgin hotels. Cute, clean, nice rooms etc.

The Calamary on the third floor restaurant was not that good at all. (Needs improvement)

Exceptional

Good

Pretty great location and pool was nice

The elevators have this insanely difficult card scanner thing that everyone has trouble with. Drinks at the bar on level 3 are expensive - e.g., $22 for a G&T plus tips of course.

The shower in my room was not working (no hot water) in the morning. I called to front desk asking if I could shower in another room or if there was a shower in the gym - the answer was no. They sent an engineer who said the faucet needs to be replaced. I basically could not shower and had to simply wash my face in the sink. I spoke to the manager about getting partial credit for the room but they said they could only waive the destination fees but the room fee paid through Expedia could not be addressed. The manager said to email them and they could look into providing a voucher for a future stay. The room blinds were also not working.

The view, accessibility, restaurants and elegant services. I liked it all.

I typically don’t provide feedback but taking my daughter to NYC and paying $850 a night, better was warranted. The room staff left takeout, water bottles and dirty bathrobes around the room and bathroom. Front desk would suggest club events, knowing I had a 16 year old and then when we got to floor 39, we were told they lied and to leave. Just made everything harder than needed to be. I’d take an honest no versus hopes up and then a “no they lied”

The hotel is in a great location in midtown- easy walk from Penn Station and either airport. We stayed in a suite and had an amazing view of the Empire State Building! The beds were very comfortable and we enjoyed having double closets. For NYC it was a large room and well laid out. Keanu at the front desk was especially helpful in arranging our upgrade and making sure we had a fabulous stay- thank you!

Hidden gem. Great location and views, efficiently laid out rooms, great breakfast, staff were super on front desk - shout out to Darnell and Adonis who made our days brighter. Lift system was insane at times. Some better cleaning in-room; marble surfaces and bathroom A heated pool

The elevator situation was ridiculous. Sometimes took 20 minutes. They have the system where you are assigned to an elevator for your floor. There were times you would ride the elevator with 20 people, and it would actually skip your floor. You would have to go all the way back down and try again. Staff did not care or really apologize.

Front lobby and desk and restaurant staff were subpar. No one went out of there except for Kevin, bartender at rooftop bar Riff Raff - he was amazing so huge kudos as he really made everyone feel comfortable despite being super busy. Drinks were great! Rooms were comforable and clean and the view was great! I was disappointed on pool access- it's complimentary 8am-11am for guests and after that you need to by a $50-60 pass to hang out and there's a required $50-100 min on certain days. The restaurant served cold breakfast since they wait to serve a few tables at a time- not ok for this type of hotel. I expected better. Overall hotel was comfortable and centrally located to everything. I might try a different hotel next time I visit.

Superb

Great location and good hotel. Rooms of a good size for Manhattan hotels. Would definitely stay here again

This was mislabeled as a 5 star hotel. It is definitely a 4 star hotel. Therefore, my exceptions were higher when I arrived. The lobby and staff were just ok and took multiple requests to get issues addressed. Good central location.