Ace Hotel New York

Fridge available but it was leaking terribly. I discovered on day 2 of our stay that the hotel took £700 from my account without my permission and for no reason at all. It spoiled my day as that’s our spending money. I spoke with 3 different receptionists at different times, and all 3 said it was a mistake and they will reverse it but nothing happened. The night before our departure I went up to reception again, the guy behind reception incredibly rude and unprofessional, spoke of me as if I am rubbish to his manager whilst I was standing there. The manager came and wasn’t understanding but reversed it for the 4th time. No compensation for the terrible situation they’ve put me in for the 3 days they’ve left me without any spending money.

Great location. Nice lobby bar. Comfy bed

The location is great! The staff were very friendly and helpful. The bathroom was large & spacious. The shower had great water pressure The room was small- which was fine- but there was no place to put my suitcase/clothes bc the mini bar took up most of the desk. It also smelled like mothballs.

The Ace is still a vibe after all these years. It’s a vibrant hotel that has still a bit of that PNW steampunk spirit base on its Seattle origins. I really enjoyed the professionalism and friendliness of the staff. The room was no frills feeling more like a road warrior hotel than a 4-star trendy New York hotel, but I didn’t mind it. They keep the fun going all the way to the basement which housed a well equipped, but tiny gym. More than two people working out would feel too crowded. The location could not be better as it’s between Flatiron, Murray Hill and Koreatown, as well as major subway lines and Penn Station.

Great!

Staff can be prickly and no cash to make change for maid service at front desk or coffee bar. Not sure they understand fully that we are guests. They have a strange attitude for hospitality…

I don't normally leave reviews, but this was a really nice stay. Everything about the place, the staff, the amenities, were tasteful and perfect.

Great location and I really like the vibe, especially the lobby: Classic New York. The cafe has quality coffee! The hotel is a bit run down and hasn´t changed much since I stayed there 15 years ago. The elevators are very slow and if you live on a high floor, you'll have to wait for a while during rush hours. I also had a water leak in my room from the roof.

I really wanted to like my stay but no WiFi during the stay is just not acceptable. I stayed at this property 3 times and there were issues ( small and big) that made my stay memorable in bad ways. The vibe and ambience are still good but the property needs major upgrade.

Great room, friendly staff, super close to everything, restaurants, bars..awesome bodegas around the corner!

Great

Location Dark and dingy, poorly kept

Amazing lobby, lovely cleaning staff, cool vibe, TV had Chromecast No soap dishes! My soap was always stuck to the sink. Also, the single rooms have huge desks but no drawers or cupboards for clothes, which makes no sense.

Great location with easy access to the subway, coffee shops, a popular bagel shop, restaurants and supermarkets. Madison Square Park and the Flatiron District are just a short walk away and are perfect for relaxing outdoors. If you enjoy staying in Midtown, this hotel is definitely worth considering. The room was spacious by New York standards and offered excellent value for money. We also had a great view of the Empire State Building. The staff was exceptionally friendly, welcoming, and always willing to help. The windows are not very soundproof, so traffic noise can be noticeable at night and in the early morning. We stayed in a room on the 3rd floor facing 29th Street. If you are sensitive to noise, it may be worth requesting a room facing the inner courtyard or on a higher floor.

Not what it used to be… Rude staff and poor service. TV wasn’t working, AC was set at one temperature and the thermostat didn’t work, so had to place a towel over the vents in order to be able to sleep without freezing. Even with the actual “Not Yet” (do not disturb) sign up, cleaning staff knocked at my door every morning waking me up. The guy at the reception, was always on the phone every time I went there, and based on the conversations, it seemed not hotel or customer related… leaving me standing and waiting while he finished his calls, then smiling and talking to me, a customer, like I’m a buddy from the “hood”… not appropriate. At checkout I made him aware of the issues in my room and about the services, and he said he would take some fees off the bill… which did not happened either. The Ace has a great location, but frankly it has fallen into mediocre territory.

I will always stay here on any trip because the staff is the best!

The space, the location, very central. The noise ! Cannot sleep well , the windows are not dooble glazed, a real problem in NY

The location was great to access subway, shopping and Times Square. The rooms were quiet and clean.

Great location, nice rooms, good vibe, great heating/ cooling in room

Great location. Vibey. Clean big rooms with comfortable beds. Great bar area and feel. Checking in was a fuss. Didn’t have the correct room plan for our party and caused stress by stating initially we hadn’t booked the rooms we were stating we had which was corrected. Very slow at communicating between themselves and as there appeared to be one employee / manager that could check the team in.