Extended Stay America Select Suites Newport News Oyster Pt

Needs a little more updating but slept well no noise

we had to borrow that 47$ due to the fact we couldn't receive room keys without paying additional so was wondering if a issue can be reimbursed even though i don't have no where to stay tonight as well i arrived that day at 11 ain’t get a room Till 1/2 am the property and front desk keep saying that was the services and fees j never encounter having to go through that as many times as i booked before arriving at a property ima member always was and will be highly disappointed this couldn’t be resolve

My room was clean and the staff was very helpful and nice

It was a very nice experience

Door needs repair to be more secure. Humidity in the room was really bad. Staff was exceptionally professional and nice!

Nothing at all Everything. The front desk clerk was rude and didn’t have any logical reasons why their hotel was full and my rooms were given away. Was even told reservations don’t mean anything

Exceptional

Everything

Exceptional

The staff was nice I originally booked 5 days but only stayed one night. I was charged for my original booking and an additional days stay. I was told I would be refunded my money, however, I was overcharged.

horrible experience wouldn't recommend it over priced housekeeper doesn't exist and if you want need anything it an extra change just to get new towels and sheet ever other day they changed an extra fee

Wow the key was not working several times. I had to Keep going back to get the card reprogrammed several times we were very inconvenienced. I asked for a refund this was totally unacceptable. The property manager and Expedia representative was going back on forth about which one was going to refund me. I was told by a Expedia representative I would receive a refund within 5-7 business day’s. So I’m waiting I think Expedia should look into who they partnership with before allowing people to stay there based upon the reviews. Yes people may be economically having some issues they still deserve a well maintained place.

Paid to secure room no room secured.

The other hotel that I was forced to get. Paid to secure room no room secured.

Exceptional

Bad

The room with kitchen amenities was very clean, beds and pillows very comfortable.

Extended Stay - don't think "Consultant on a temporary assignment." Think "Marginally unhoused." Fine for what it is, but not upscale.

Close to where I had to go Quiet no wild parties or smell of drugs

Exceptional