InTown Suites Extended Stay Newport News City Center

Clean Nothing

No refunds if you check out early. Place is old and right next to very busy road. Hard to sleep.

SAD, SAD, SAD. TERRIBLE PLACE TO STAT. ALOT OF HOMELESS PEOPLE HANGING AROUBD BEGGING FOR CHANGE. PEOPLE BUYING AND SALEING DRUGS ALL DAY AND ALL NIGHT. ROOM WASN'T CLEAN, DIRTY SHEETS WITH BLOOD STAINS, NO TOWELS. USED CODOMS ON THE BATHROOM FLOOR. HOTEL STAFF DID NOTHING ABOUT IT.STRIPPED THE BED ONLY TO FIND A HOST OF ROACHES AND GED BUGS.

Nothing good about this room

When i booked the room i was given the total price as i get with every other hotel ive stayed and when i get there the room they offered was extremely smelly and very unkept by maintenance so they offered a different room that wasn't much better and when i went to pay charged me more than what my total price was said that there was a deposit that i would get back after check out but still have not received and its been over 3 weeks this is absolutely absurd and unprofessional and because i didn't receive the deposit back put me in a bad spot because that was my gass money to get to my next job location and it cost me that job so i will definitely never use that place ever again !!

Furniture Roaches bad costumer service broken room keys not trash service again ALOT OF ROACHES leaky sinks and bath

Very kind cleaning lady. Room was a lot better value than those in town. Definitely will come back when back in town. Thank you so very much.

Nothing Internet service

The tub faucet dripped enough to be nearly as constant stream. The shower diverter was stuck in a half shower/have tub faucet position so the water pressure was weak. The furniture was cheap particle board crap.

nothing Made a reservation online for Friday through Sunday and when I arrived the lady at the counter told me that I can only book a room for a week at a time. I was charged $68 even though I didn't stay any nights. Called customer service and still haven't received a call back about my refund. I would never recommend to anyone

Nothing.. never got to stay.. they said they don’t book for 1 night.. Everything never got to stay.. they said they don’t book for 1 night..

Furniture smelled a bit in room and need cleaner lenin

The elevator dose not work ,never received clean clean sheets, I have asthma so it's really take a toll on me

The staff Ms Fisher the General manager she is awesome the families that stay here are friendly and welcoming Ms Fisher goes over and beyond and makes you feel at home

The general manager that was able to assist me the day after I was originally supposed to check in was extremely patient, kind, and accommodating. I was not able to check in on time because the front desk was closed and unstaffed during the posted staffing hours. Therefore, I had to come back the next day to have the issue solved, and my original booking was cancelled and re-booked.

I should have taken pictures, locked out of room and find tgat my food was taken, lady upfront gave me petty cash but dam im staying there and people are going in the fridge and taking FOOD im not staying there nor to i want to refer anyone and unsafe atmosphere Police greeted me one day and thats a total turn off while be dropped off my boss Notices police cars and a gentlemen talking just a lousy stay i thought

Asked for light bulb never got. Room was dark. Toilet was dirty. I cleaned it. Night time guy was very rude

They had big bugs everywhere staff is never around to help u and at night as well to many whore and drugs around here not good for kids Everything about the place

Nothing..:..leaving was the best part There was NOTHING. The question should be what did I like . This hotel was nothing like the picture showing.¿ Dirty, old, we even had to wash our own towels, buy soap buy toilet paper, the hold experience was awful I would not recommend this place .

The staff was beyond amazing. I had a medical emergency and everyone banded together to help keep me safe. Location + residents parking.