Newport News Marriott at City Center

The biggest issue was a false fire alarm around 10:15 p.m. Families, including ours, had to wake their children and evacuate the building in their pajamas. Once outside, there was little to no communication from the staff about what was happening or what we should expect. After we were eventually allowed back into the building, the emergency intercom continued sounding for another 15 minutes, making it difficult for anyone to settle back in. To make matters worse, the hotel was hosting a three-day Indian wedding celebration. While we respect that guests are celebrating a special occasion, the hotel did a poor job of managing the impact on other guests. Loud music and dancing began as early as 8:15 a.m., waking people who were trying to sleep. It was also difficult to enter and exit the hotel and access the parking garage because the celebrations frequently blocked normal access. Had we known a large multi-day event would significantly affect our stay, we would have chosen a different hotel. Overall, the lack of maintenance, poor communication during the fire alarm, and the disruption caused by the event made this a disappointing experience. I cannot recommend staying here.

The breakfast is awesome! The property is old.

Everything was great. As good as one would expect from a Marriott.

My room was bad. The elevator had a bad smell. There were kids running up and down the hall, smoking and being loud. My bathroom was old, had rust stains in tub, over the door, cracks on the ceilings and no shower gel or shampoo. I tried calling downstairs but no answer. The shower curtain had stains or perhaps mildew. I am disgusted. I shared this with the lady that checked me in. She was also there when I checked out. She said she would speak to a manager about this and they would be in touch about a proper compensation. I paid almost $400 for this room. It is definitely not worth it. She also acknowledged that she heard the complaints about my floor and cited the hotel needs renovation. There were police officers attending to concerns when we arrived and they were still there for a few hours it seems. I am a Bonvoy member and have never experienced this before. I could have booked elsewhere but wanted to support Marriott. This hotel experience was horrific. I am appalled. To add to this, we attempted to look out the window but there was a brown substance all over the curtains. Why wouldn't management do a walk through with house keeping to ensure the floors abd rooms are up to par?

The staff, and the breakfast buffet. One of the headboards in my room was dirty.

Staff was excellent. Bar served no frozen drinks. Food serving hours too short.

Beautiful property, friendly staff, clean. Great location

The location and staff were perfect.

Room was prepaid thru Expedia but when we arrived they did not have a room for us. We were told unexpectedly some rooms went down and the hotel was full so they did not have a room for us. At 10:30 pm the manager began to look for an alternative hotel despite other guests checking in while we waited. Eventually 30 mins later they said good news someone else cancelled so we can stay! If I had known that Expedia bookings were treated as a lower priority not guaranteed I would not have booked thru Expedia. Very dissapointing

had to call the front desk for room service, who would then have the restaurant call the room to place the order. after 10 minutes they never called.

The ceiling vents had noticeable dust buildup, which contributed to throat irritation during our stay. In addition, the TV was quite small and offered only basic channels. We were so disappointed with the condition of the room that we chose to check out a day early. When we informed the front desk that we were leaving early, no one asked why or seemed interested in our concerns. That lack of interest only added to our frustration. Overall, we expected a much higher standard of accommodations and service. The condition of the room and the response from staff did not meet our expectations.

would be helpful if there was shuttle/hotel transportation to other areas in Newport News. I spent a fortune on ride shares.

They charge my credit card two times. It took 3 days for me to get my money back.

Friendly staff and clean rooms, walking distance to shopping

Location. Great city town the fountain were beautiful staff Amazing breakfast great! Loved it all Nothing

I was questioned when I came down for breakfast I was treated like I didn’t belong there but I noticed others who were unlike me just came in and sat down with out being asked questions like what’s your room number or are you guests here I felt like I was being racially profiled it’s almost as if the employee was acting like I just walked in off the streets and she made me uncomfortable because she kept staring at me

Our stay was wonderful, plenty to do and shops are in walking distance. I will be returning soon.

The staff was really nice and very helpful. The vents in the room were a little dusty and the bathroom could’ve been cleaner. However, those are my only complaints. It was a great trip.

Very helpful staff a clean bathroom great area as well with lots of food locations walking distance