Residence Inn Norfolk Downtown

The location is really nice. Considering the value, the property is not doing good. I stayed for a week, and I only requested service once. Only needed towels, but I thought they will at least clean the room and vacuum and wipe surface and such. Was really disappointed.

Very clean, helpful friendly staff

The breakfast area should be opened and not in the little closet and maybe include another waffle maker especially during holiday travel. For the price of the nightly stay, the parking garage should be included, especially for rewards members. Otherwise, my neurodivergent child felt at home! It was a great experience with exceptional staff!

I am member but have not checking in with Marriott for quite long time. Love this one, will definitely come back again if am in Norfolk area!

Stayed 4 nights with my 5 year old and dog with zero issues. Conveniently located - literally most everything is within a half hour or less and so much within walking distance !

Location to waterfront The pool was filled with scum, only 1 elevator working, the sliding closet door in our room didn’t move (broken and off track), no one cleaned our room the entire time, breakfast was very mediocre.

The hot tub was not operating. That was unfortunate.

It was in the middle of everything It was in the middle of everything

We brought home BED BUGS

He spoke with the woman behind the counter and they were able to get us another room. What gets me is that he was just going to skip right out of there and leave this problem with the other employee. I don’t know if he is like this often, but something’s needs to be said.

Also, we have kids and they love swimming so they were looking forward to using the pool but the door had a sign that said "Pool Closed!!!" Without any explanation..that was disappointing.

Friendly, breakfast, roomy, bottled water in the gym Mats in the gym

Breakfast was good. Location was excellent!

Great breakfast. room was clean and ready. Staff are always wonderful.

Room was clean however I was given a room with a broken stove and microwave. I booked from Friday to Monday and had my family. It was a huge inconvenience as I booked this hotel for the kitchen they had to avoid spending so much on outside food during my trip. We weren’t able to be accommodated and moved to another room until Sunday afternoon. They did refund me for the first two nights so I was appreciative for that. Just wish I had a room that worked throughout my entire stay. Otherwise everything else was fine, staff was kind and didn’t seem to be annoyed during my grievances.

The room was spacious and beds were comfortable. However the sofa and chair were in very poor condition and should be replaced.

Great location, convenient to Freemason, Ghent and downtown. Clean, comfortable, spacious suite. Great breakfast. Best of all, the staff was uniformly helpful and friendly. Will definitely stay here again.

Close to the military event and the staff and room was very nice and clean! The breakfast was very nice!

The staff I met were courteous, helpful and seemed to have an actual love for their job and the property.

It was very accommodating, the staff was amazing, the suite and hotel itself were very clean, it offered many amenities and it was very comfortable I think the only thing we dislike when staying there is the parking since you have to park in the parking garage and there is a fee for that