Wyndham Garden Norfolk Downtown

I never had to pay for parking before. The comforter on the bed was filthy. The bathtub had hair in it. Paying to park, clean bedding,, more than one elevator in operation

Great Customer Service after problems presented was very accommodating. -Restaurant: 2 hours for a cheese quesadilla. Meal was comped. Restaurant not busy. Bar busy. -Shower ADA bar broke off while using -Toilet clogged -Bathroom walls falling apart -Bathroom rolling door was off track when arrived-had to put it back on. -Smoke detector started beeping in middle of night -Rain came in 11th floor hotel room windows during severe rain -Called about our dogs barking at this pet friendly hotel after leaving dogs in crate for 30 mins

Staff were friendly All 4 elevators were broken leaving every employee and guest to use the service elevator. No AC in the service elevator area. 20 minutes wait to get on.

Room was very nice, clean and comfortable. Elevator inoperable thru most of my stay resulting in having to use stairs and freight elevator! Also, extreme rain resulted in my car flooded the interior!

Clean and personable staff Elevator. Not working had to wait on service elevator on arrival day. Remaining of time 1 elevator working.

Very good

Clean, close to the Norfolk scope and restaurants.

There’s absolutely no cold water from the shower, refrigerator in the room didn’t work at all, and the bathroom sink was not draining at all. I would like to get at least a partial refund. This was the worst hotel experience ever.

It was clean and pet friendly!!! There are plenty of kids roaming the property. I’m not sure if they’re actually hotel guests, but every time we’ve stayed here, there have been a LOT of them. Now, here’s where the real fun begins… We checked out and realized about an hour after leaving that we had accidentally left two very important items behind. We immediately called the hotel—SAME DAY—and were told that management and housekeeping would contact us. What followed was almost a month of charades. We were sent in circles, repeatedly told that our belongings were in Lost & Found and were supposed to be secured until the rightful owner claimed them. We called. We followed up. We waited. We followed up again. Then, after nearly a month, the manager sends us a passive-aggressive message regarding the very items we had been trying to retrieve the same day we discovered they were missing. At this point, I have no other conclusion to draw: someone stole our belongings. And considering these items were reportedly in Lost & Found and secured by hotel staff, that means someone on the property had access to them. I have stayed here multiple times, but after this experience, I will NEVER stay here again. You can lose a lot of things at a hotel—but you shouldn’t lose your belongings because someone working there decided they were theirs. Absolutely unacceptable. Thieves.

Very good

Very clean, great location and city view Additional parking fee

clean the drive way and parking lot

Very good

Good

For one I reserved a junior suite and received a king room for 5 adults, went to front desk which she switch me out to a double and was so uncomfortable and not enough room claimung they were booked up for the night. Two the room they switch me into the toilet would not flush and the hotel whad a musty smell and the elevators was not working.

Tv did not work

Old on the outside Giving the shining on the inside Only stayed for one night

The bed was comfortable The lobby was nice, but the floors and hallways themselves seemed rundown and there was only one elevator working when we checked in. The morning we left, none of the elevators were working. We were on the 8th floor!! if we hadn’t called the front desk to ask if there was a Service elevator, we would’ve had to drag all of our stuff and our ourselves down 16 flights of stairs.

Bad

The location of the hotel was decently close to downtown. How long it would take for staff to carry out a request for towels or cleanings of the room.