Holiday Inn Express North Conway by IHG

Could not check in, Hotel was on fire! Had to find another hotel.

This hotel was so disgusting that our family made the decision to leave our stay after one day even though we knew we would be losing money for the days we had already paid for. The room smelt like wet dogs, the bedding was filthy, the hallways were litered with trash. The shower was so bad we refused to shower while here. And, the pool area looked almost abandoned with no cleaning of the pool or patio area. I would not recommend anyone staying here.

Location Old and smelly

Bathroom is not cleaned and exhaust fan not working and shower curtain where smelly. Air conditioning is not working,

Friendly and helpful staff. The room was clean but outdated and the bathroom smelled like humidity (shower curtain).

This property is disgusting. Nobody notified me that the property would be under construction. The exterior is Tyvek, boarded up windows, chipped paint. The inside is worse. The air in the room is mildewy. The toilet hadn't been cleaned in ages and was so disgusting, everything was dirty. There was mold on the bathroom ceiling. Obvious HVAC issues. When I brought up the cleanliness of the room to the front desk manager, she didn't care and was unwilling to help me. She told me the head of housekeeping was gone for the night and nobody could clean the room until the following day. She wouldn't even take my name or room number. She refused to give a refund, and I disputed it with Expedia and was refunded one of two nights. We didn't stay there. We couldn't. Don't waste your money. Spring a little more and go down the street to Cambria.

Great stay

No waste paper basket in the bathroom. The rug in the room was stained and dirty.

The breakfast was good and the guy running the breakfast bar was great he loved his job and cared. The coffee was good also The place is nothing like the pictures. It’s all half finished repairs throughout the hallways and building. My bathroom had a mold looking stain by the vent in the bathroom. The counter in the bathroom was coming apart in the front. And the bathroom door didn’t even have a lock button and was extra hard to even shut all the way. The pool was good but the hot tub was un appealing to get into. My brother stayed in the room next door and they left a poop covered towel in the bathroom which he found when he went in. He told the woman at the desk who only threw it in the trash and didn’t even spray and clean the area it was. The rest of his room was no better.

The hotel was being remodeled and it definitely needed updating! Bathrooms outdated and floors cracked, tub cracked and old. Smelly rooms. The hotel should have closed down or closed the floors they were renovating. Definitely wouldn’t have stayed here if we saw the condition it was in.

Bathroom was in desperate need of repair!

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Room was clean and breakfast was good Took over 30 minutes to try and check in. Staff seemed very confused and scattered when checking in and making room keys took a very long time and did not work multiple times. Hotel is being renovated and things like the vending machine on floor 2 was out of order.

Accommodations were atrocious. Cobwebs - peeling paint on the ceiling - refrigerator compressor loud enought to wake me up at night. Peeling lamination on furniture. Broken and cracked tile in bathroom. Sheets not changed. Peeling wallpaper. Heater vent rusted. Have pictures to back up these allegations. At over $200 a night this was a disaster.We belong to the Holiday Inn club was told to contact jennifer.cosentino@stayatchoice.com have not contacted her yet. Very disappointed in IHG Brand at this point. We don't very often complain but this was absurd.

Our keys 6 times in 3 days! Free Breakfast was great, staff were kind and friendly! Pool was great for the grandkids! Downside construction staff sitting near the entrance doors smoking and swearing! Over all stay OK! IHG didn’t plan very well consider the occupancy was high because July is a big vacation week! I checked the IHG WEBSITE and they had no vacancies at this Holiday inn! I had to book at EXPEDIA.com

Breakfast was great!! There were no toiletries in our bathroom and I had to ask for a blow dryer. And our floor was under remodeling

Downside was lack of quiet. We were on the first floor and could hear lots of running and footsteps above us. Also, the breakfast area is small for the number of guests. We got there at opening, so we were fine, but many guests were waiting for a table to open up.

Location, comfort of beds, spacious room. It’s being renovated, so it doesn’t look the cleanest in the hallways. Would have been nice if it was advertised so we could at least expect it.

The beakfast was very good.. The chef was exceptional very pleasant person We booked a room with a King bed, but our room had two queen beds? Not use to that size bed, and it wasn't comfortable ended up with a back ache? The pool ran short of towels, not enough staff on hand to replenish went back up to room to use those towels? The towels that were brought back to pool were bath mat towels as we were told they were out of full size towels?