Candlewood Suites O Fallon by IHG

Poorly maintained property, A lot things did not work and room has a lot of leaks. Not professional. Never released deposit on room. Overall poor experience

Would like breakfast and elevator was not working much.

The bed was another special feature. Apparently, “mattress” is a loose term here, because it felt like a sheet had been tossed over a wooden box spring and called good. We did not sleep at all. By the middle of the night, the floor was starting to look like the hotel’s premium comfort option. We booked a room expecting to rest, but instead we spent the night inhaling secondhand smoke and trying to find a position that did not hurt. We left more exhausted than when we arrived. If you enjoy sleeping on construction materials inside a dispensary, this may be the perfect place for you.

Check-in staff member and/or manager assigned me to a room off the first floor despite informing her of my spinal disabilities. Then placed me directly next door (shared locked door) to a family with two screaming infants and two large or medium dogs that cried and barked thoughout my entire stay from July 4, - July 7th 2027. All the while violating ADA requirements by having sinage advising the elevator would be down every day with specific dates and times not being listed. Then denied and lied about other room availability when I called to request it. And stressed the reasons why due to next door hotel stay members. All the while the exact website listed room availability on the 5th - 7th. Worst stay ever. I reported this to IHG, corporate, and Expedia. And requested a full refund! Still pending!!!!

The only thing I think needs to be improved is the cleanliness of the rooms and the staircase etc. but other than that the ladies upfront were so helpful and top notch!

I returned the keys right after checking in. Soon as I walked in, I noticed how hot it was upon checking in. No free buffet breakfast. No swimming pool. The elevator wasn’t working properly. So I had to walk up and down 4 flights of stairs with luggage. The room key was faulty and took me awhile to get in. And don’t even get me started on the room. False advertising.

The elevator was broken so I couldn’t get to the room. I was told I would get a full refund but didn’t. Bookin says you will not reply to their emails to refund me.

Everything went well. I plan tobstay at this hotel in the future.

The elevator did not work well and was incredibly slow when it did work, so we did not use it for safety concerns. This made our stay most unpleasant, as our room was on the 4th, top floor.

Clean and comfortable.

There wasn't a breakfast. ? The elevator didn't work most of our experience. Poor lady at the desk had to keep doing something in a small adjacent room to get it to work for people. ?

The room was not very clean, things were falling off the walls in the bathroom and the furniture was falling apart on the chairs in the kitchen. The staff was not very helpful and we only stayed two of the six days we were there.

Only liked how close it was too everything and the room setup That you had to go downstairs to get your own towels and only clean the room on sundays.

The bedding smelled like it wasn’t washed with detergent. The bed was extremely uncomfortable. The couch looked like it had been rode hard. Wouldn’t even dare sit on it. The room smelled awful as did the entire property!

Staff were nice. Coffee not drinkable. Bathroom a bit dirty. Bed slept good. Needs a good sprucing up overall.

Nice hotel

I’ve stayed here twice in the last month, and the location was great! Close to the interstate but not in a congested area. There are plenty of restaurants close by, and the hotel is very pet friendly. Also the staff is very friendly & helpful. Not major things, but there were small inconveniences that stacked up. Both the entrance and foyer doors are single standard door size and are only manually opened. That makes it difficult for someone carrying luggage or using the luggage cart to maneuver inside. Once inside, there is just one elevator that is pretty slow, as elevators go in 4-story hotels. The parking lot has a lot of potholes, so be careful driving in and out. There are no ice machines. The rooms have icemakers in the freezers, but since you have to turn them on when you check into your room, it will be awhile before you get any. If you need to refill an ice chest, you’ll be out of luck. Lastly, the hotel room doors are heavy to open, and it’s impossible to keep them open for any length of time, which is frustrating when bringing in luggage with both hands. I ended up with a a bruise on my arm & a sore toe from the door slamming shut with me still in the doorway.

Liked

The furniture was old and the vinyl on the chairs was peeling, but overall clean and comfortable. Excellent for the price if your expectations are on par for the price.

fully equipped kitchen great staff and stay