Candlewood Suites O Fallon by IHG

clean room friendly staff

Nobody at Front Desk to confirm checkout. Only a sign stating that you should call for needs. Didnt have time to wait.

The place was clean. The staff was great. Everything I needed was in the room even if I wanted to cook I didn't, but I was very pleased.

Poor customer service, and chair in room needed to be replaced instead of patched up.

Location - staff and clean Elevator was brutal.

No breakfast was offered at this hotel. The room smelled like mildew. It was not very clean. The door handle was gross. I couldn’t wait to leave.

Close to highway The elevator was broke and had to carry bags up to the 3rd floor. The carpet on the stairs was absolutely disgusting! The room was fine but the bed was the worst bed I have ever slept in. The back of my truck would have been more comfortable. The bottom sheet wouldn't stay on and the stains on the mattress only seen in the morning about made me vomit! I stay in hotels at east 3 time a week for my business. Under ZERO circumstances will I ever stay at a Candlewood again. Stay away at all cost!

Blood all over the wall like someone was stabbed, bugs in bathroom, uncomfortable bed

Staff was great

Very clean and comfortable Slow elevator. NO Kleenex. No breakfast as was advertised. Was not advertised as an extended stay place.

Poorly maintained property, A lot things did not work and room has a lot of leaks. Not professional. Never released deposit on room. Overall poor experience

Would like breakfast and elevator was not working much.

The bed was another special feature. Apparently, “mattress” is a loose term here, because it felt like a sheet had been tossed over a wooden box spring and called good. We did not sleep at all. By the middle of the night, the floor was starting to look like the hotel’s premium comfort option. We booked a room expecting to rest, but instead we spent the night inhaling secondhand smoke and trying to find a position that did not hurt. We left more exhausted than when we arrived. If you enjoy sleeping on construction materials inside a dispensary, this may be the perfect place for you.

Check-in staff member and/or manager assigned me to a room off the first floor despite informing her of my spinal disabilities. Then placed me directly next door (shared locked door) to a family with two screaming infants and two large or medium dogs that cried and barked thoughout my entire stay from July 4, - July 7th 2027. All the while violating ADA requirements by having sinage advising the elevator would be down every day with specific dates and times not being listed. Then denied and lied about other room availability when I called to request it. And stressed the reasons why due to next door hotel stay members. All the while the exact website listed room availability on the 5th - 7th. Worst stay ever. I reported this to IHG, corporate, and Expedia. And requested a full refund! Still pending!!!!

The only thing I think needs to be improved is the cleanliness of the rooms and the staircase etc. but other than that the ladies upfront were so helpful and top notch!

I returned the keys right after checking in. Soon as I walked in, I noticed how hot it was upon checking in. No free buffet breakfast. No swimming pool. The elevator wasn’t working properly. So I had to walk up and down 4 flights of stairs with luggage. The room key was faulty and took me awhile to get in. And don’t even get me started on the room. False advertising.

The elevator was broken so I couldn’t get to the room. I was told I would get a full refund but didn’t. Bookin says you will not reply to their emails to refund me.

Everything went well. I plan tobstay at this hotel in the future.

The elevator did not work well and was incredibly slow when it did work, so we did not use it for safety concerns. This made our stay most unpleasant, as our room was on the 4th, top floor.

Clean and comfortable.