Quality Inn O'Fallon - St. Louis - Shiloh

The advertisement clearly shows a hot tub availability, there was no hot tub. The date of stay was aug 14th and 15th and the pool had water in it but was not open. my wife and I both used CPAP for sleep and required outlets to plug the machine into. the outlet on one lamp did not work while the other did. I was forced to move the side table in search of an outlet and finally found one tucked under the head of the bed which appeared to be daisy chained outlet strips. Finally there were cutout stand up all over the lobby touting the breakfast which was to be served. when my wife and I looked at a little past 9, there was no breakfast and the dining area was closed and blocked off by one of the breakfast stand up art pieces.

And air fresheners which should not be needed! The bathroom was so small you could barely turn around in it. On the morning we checked out we noticed a huge disgusting stain on the comforter - if we would have seen it prior we would have demanded a new room or a new comforter. There was rarely someone at the front desk to assist with anything and the elevator was broken the entire stay. Would NOT come back to this hotel. :(

I felt as though this hotel was catering to possibly housing displaced or homeless people. There was little Quality in this Quality Inn.

Parking was well lit. W arrived late but there were staff ready for us. Room was clean and ready.

It was an okay stay. The place good of had some detail cleaning. Also, the breakfast was more like snacks. The coffee wasn't even hot out of the dispenser. The staff was pleasent and eager to help.

When I arrived there were people camped out in the parking lot and a man who appeared drunk stumbling around. Multiple of the outside building lights were not working. It was apparent the floors had not been recently cleaned upon entering the building and the elevator had a sign on it that it was out of order. I reserved the king whirlpool suite. There were stains on the bed, the chair, the lampshades, the bathtub, and there were pieces of candy on the floor. I spoke to the front desk and she said she would refund immediately and to have expedia initiate refund. I left and did so but got nothing. 2 other front desk people also lied to my face about refunding my money. So I unfortunately had no choice but to stay the first night. I requested they just hand me clean sheets since they were "unable" to clean the room. The sheets I was given were packaged as if new/clean. When I opened them I immediately noticed dark stains in multiple spots. Upon unfolding them I found multiple spots of bedbug feces stains on each piece of bedding. (I previously worked at a pest control company) I slept for a little while n checked out. Told again theyd refund once expedia contacted them only for them to initially refuse when they did reach out. Lied straight to my face repeatedly. If I could give 0 stars I would! Refunded $108 out of almost $400 and I wasnt even there 24 hours and had to changed the sheets myself!

I was very disappointed in the stay at Quality Inn. Hotel was not full, but we werere put on 2nd floor with elevator not working. No mention of this during check in. My wife and I are both in our 60’s with knee problems. Room was also not very clean.

This hotel is definitely not worth the cost of the room . Elevate didn’t work. Hard to get up stairs with weaker. No air was turned on in room. The room was hot and musty smelling. The so called breakfast was your chose make a waffle or raisin brand. Don’t forget the expired yogurt. Worse stay I have ever experienced.

Our room was not ready for check in. When we came back the employee at the check in desk was away from the desk for about 15 minutes, with several others waiting to check in also. She said she was cleaning our room. There is no working elevator, so we had to carry our bags, cooler, etc up and down the stairs. We will not be back.

Nothing The room carpet smelled wet like chlorine. The lock on our room broke during our stay and we were there for 3 nights they never changed the bed sheets.

Not a fan of small pile carpeting, prefer laminate floors so I can see what I'm stepping in. Pillows were a little sad...why I always bring my own ;)

Asked for handicap room. Was assigned room but keycard would not work. Attendant did not try rescanning cards but stated, “we’ve been having trouble with the lock in this door”. Assigned much smaller room with step over tub. Was charged $100 fee for “deposit” -has not been removed from credit card bill as of 7/24/2026. Carpet needs major shampoo-socks/feet turned black when walking on carpet.

Rooms were gross and smelled like mildew

Only had double beds

N/a

Good location We were on top floor and air conditioner barely worked. We told the staff member how hot it was in our room and she said since they were painting the outside all the exterior air conditioners were wrapped in plastic. It was 88 degrees out!!

We had to leave at 5am no breakfast available When we entered the facility the smell was not the best. The pool area was extremely dark not inviting at all.

Location was nice. The room was damp feeling the whole time we were there

Now for the bad parts: If you have heavy luggage or are not mobile, make sure to book the bottom floor as the elevator is BROKEN. According to other reviews this has been a problem for months now. Second thing, the breakfast is weak. No protein unless you consider sugary yogurt such a thing. It needs at LEAST eggs. Those items aside, a good deal for the price.

My room was clean, facility was clean and the hallway had a fresh fragrance.