AC Hotel by Marriott Oakland Downtown

I found the breakfast limited in options and quality.

everything good EXCEPT: final bill emailed to me was inaccurate. No email given to address it, only a phone number. THEY HAVE NO BUSINESS OFFICE and front desk staff are expected to deal with billing issues. It took two phone calls, one with a 13 minute hold time. Front desk person worked hard to generate a correct bill (it took two attempts). When finished, I asked to speak with the manager who was pretty clueless and unhelpful. The whole issue is that I had a $4.54 incidental charge that did not appear on my original bill. I just wanted the full and correct charges on my bill. I DO NOT TRUST THEIR INTERNAL SYSTEMS and I DO NOT TRUST THEM WITH MY CREDIT CARD INFORMATION.

Very good

Room was comfortable, staff was super nice, delicious breakfast. Parking was expensive, and there isn't really a good parking option offsite.

Parking was expensive, and there isn't really a good parking option offsite.

Passable

It is a nice and new building. It’s kept clean. This hotel must be offering hotel vouchers to the unhoused population as in the evenings I saw 4 separate individuals check in who smelled strongly of not having good hygiene, two had dogs, all had carts of bags with belongings. It’s just a weird vibe when on vacation. I went to do laundry and there was a lady talking to herself in the laundry room who appeared unhoused. Sketchy block with a building across the street that has not changed since a 2023 trip to this property with the same mattresses still wrapped in plastic 3 years later. Overall, Oakland has improved since ‘23, but it’s still a work in progress. I was also double charged for one of my 2 rooms this trip. Paid Booking.com and property said I had not and made me pay a second time at check in. Really screwed up my budget and I’m waiting for the extra charges to drop off my credit card. It took 2 days of calling the manager and stopping at the front desk to get any response.

Clean room, comfortable bed, good location close to downtown

As far as the rest of the experience, this hotel may be victim to the area but some of the people who are patrons of this hotel are menacing, to say the least. We were on the 18th floor and the room next to us had people coming and going, all hours of the night. Makes you wonder why ?? Door slamming over and over as people came and went all night. Got up to use the bathroom and the smell of pot FILLED our bathroom! Doors slamming all night, contact high just because you have to go to the bathroom at night?!?! In a non smoking hotel?!?!?!? Doesn't seem right. I reported it to the nice front desk gal as we left and I HOPE the manager followed up. I'll be contacting Marriott Corp as there needs to be attention payed to this problem if they want to keep business people and families coming, they need to keep the riff raff out. Marriott needs to look in to what's going on at this location.

Clean spacious rooms. Staff.

It was clean, nice views from the window and all staff were respectful, attentive and helpful! No complaints

Exceptional

Breakfast could’ve been better

Excellent experience at the AC hotel highly recommend

Our room was clean and spacious, and staff was helpful with anything with any questions asked. The hotel provides valet only (no self parking) and uses a covered and secured garage so we were relieved but did not keep any valuables in the car. Getting your car can take some time but that is clearly stated from the beginning. They also provide you with a # to text when you’re ready to leave so plan 10-15 min or so ahead of time.

Excellent stay. Staff was awesome! Front desk and valet were so accommodating, professional and friendly. There was a lot of street work going on in and around the area. Don’t let that bother you. The inside of the hotel more than made up for it. Will def stay there again. We were moving in my son to Cal Berkeley and will be staying here again when we visit.

Was a great stay with an amazing view.

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Staff was amazing from the front to house keeping. Rooms were kept clean and very modern. Will rebook in the future

Great place, best in the area