Courtyard by Marriott Oakland Downtown

There were smoking at the entrance of the building the entire time I was there. Our entire floor smelled of cigarette and marijuana it was sickening. I know for sure California is a nonsmoking state inside of hotels . My head was pounding the entire time! They didn’t clean our room or replace our towels yet I saw a person cleaning rooms on the same floor. At the end of our stay they held our bags. This is a nice property I just hated that smell throughout my stay.

Was fine

Comfortable stay. Clean property.

Everything was great and the food was ok would definitely recommend

WiFi did not work at all, needed to use my phone as a hot spot

The room was very well laid out and very comfortable! There were many free movies offered on the TV. The staff was extremely helpful and caring. The concierge named Michael went out of his way to help me acclimate to the surroundings, to direct me to restaurants, and to help me whenever possible! He went above and beyond! The breakfast at the Bistro was good except the breakfast potatoes were slightly overdone. The cook/waiter was very personable.

Exceptional

Exceptional

Very clean place to stay, not so quiet but understandable considering the location. I’d suggest using Valet parking, super easy drop off.

Shower curtain torn near circular attachments to closure was not good which meant water on the floor more than safe. Pull out bed was cute but not functional as sitting was awkward. Good space in the workout room. Excellent service at Bistro!

Good

The coffee was good at the café in the morning. The valet Jose was friendly and helpful. Location around the property was pretty rough

The young lady who checked us in was amazing. She was professional, helpful and sweet. There was a mix up with our room. We reserved 2 queen size beds and when we got to our room discovered that there was only a king size bed. I immediately called down and the young lady immediately took care of everything. All of the staff that we encountered was professional and friendly. I will definitely come back to this particular Hotel whenever I’m in town.

Very clean and quiet, staff was very helpful.

No issues

However, I noticed that there is still a hold on my credit card, which has been in place for almost a week since my checkout. The gentleman at the front desk mentioned it should be removed within 3 to 5 business days, so I’m curious about the delay. I left everything in the same condition as when I arrived. The room itself felt a bit gloomy; the carpet appeared dark and damp. Additionally, the hotel lacks amenities, aside from a pool that, while decent, was somewhat difficult to access from my location within the building. Also, breakfast is not complimentary, which was a bit disappointing. Thank you for considering my feedback.

Exceptional

The hotel was about 2 blocks from the 12th St / Oakland BART station. The area was very walkable, and was close to Oakland Chinatown. The hotel itself was clean and comfortable. The decor was a bit dated, but everything seemed functional. Wifi was fine. My room was quite spacious, so that was appreciated. The gym was a bit above average. Some front desk staff could have been more attentive, but others were professional and helpful. The highlight of my stay was the popcorn machine they had in the lobby in the evening. Overall, a good stay. I would definitely consider this hotel again in the future.

Staff exceptionally nice

Front desk lady needs to work on her attitude