Aloft by Marriott Oklahoma City Quail Springs

It was very welcoming, staff was very friendly, good environment with the people whom were staying there. Very local to all the shops that were near by. I’d go back on my next trip to Oklahoma

Bartender girl was busy chatting and not really paying attention to patrons that walked up, including us. Other than that place was great.

Did not like being there 4 days and not having the room attended. Had to search for coffee/cups daily and had to search for Kleenex refills. Bathroom had no door...they used a shower curtain. Elevators were not working one day. I have leg issues and it was difficult to get to my room. Prices for items were extremely high. A very small bottle of cheap wine was $22. You can order breakfast and pay for it. No one told me about this service and I found out about it on the last day.

Clean, quiet

Good

Was great!!!

Exceptional

The front desk staff was exceptional. So helpful and friendly!

The staff were very helpful and kind the bar was fully stocked with all kinds of favorites breakfast was good as well

Was not impressed with breakfast options.

My stay was awesome!

Some staff members were friendly as well as the manager The room was not cleaned when we pulled back the sheets on bed on the last day. We realized we were sleeping on food and drink stains on the mattress from last visitors. Told the desk clerk from the next morning, and she did not do anything about it. Waited for a call from the manager and a month later, and I still have not received that call back.

Smelt , like cigarettes , dirty blankets on the floor customer service was not great

Minimally clean. Rooms were cleanish, but the rest of the hotel was dirty. Stains almost everywhere. Lots of colorful fabric throughout the hotel that doesn’t look to have been cleaned since opening day. In a residential location and not a friendly walking distance (no sidewalk) to the mall/restaurants. Staff seems burned out. Pool was fine. Better than nothing and at least it was clean. The pictures and hotel description is deceiving. Dog friendly but every specific trashcan for poop bags was overflowing. The whole property is not being properly maintained it appears

This hotel did not have one iron and told me to use the steamer, bed was horrible and clearly needs to be replaced in the room I stayed in. Not a great staff at this location during the day.

Staff was some of the best I've encountered just using aloft exclusively, I have a medical issue and he was sympathetic to my plight and let me check in early so i could deal with my medical issue in privacy, that in itself was more appreciated then that staff member could understand. Clean rooms, nice showers, wish the beds weren't so lumpy but other then that I will be using aloft anytime I need a hotel room anywhere I go! Lumpy bed, no bfast buffet in the morning is the only complaint.

The reception staff at the front desk were very nice and welcoming when we arrived. We booked a room with two double beds and accessibility access, and everything seemed good at first. Unfortunately, we had an issue when we tried to use the shower. It was not working properly. We informed the front desk, but there was no maintenance staff available at the time. The gentleman at reception kindly offered to move us to another room. We had to pack all of our belongings, go back downstairs, and wait for the new room to be ready. When we arrived in the new room, it was smaller than we expected. However, we decided to accept it because we did not want to go through the process of moving rooms again. Unfortunately, the shower in the new room also had very weak water pressure. It took me a long time to wash my hair, which was quite inconvenient. Aside from the shower issues and the inconvenience of having to change rooms, everything else about our stay was good. The front desk staff were friendly and helpful, and we appreciated their effort to resolve the problem. I hope the hotel can improve the shower and water pressure in the rooms, especially for guests who require accessibility features.

We recently stayed at Aloft, and unfortunately, our experience was disappointing. When we arrived, we had to wait for our room even though it was past the 3 PM check-in time. There were several other guests waiting as well, and we were told the hotel had recently implemented a new system. We understand that changes can cause delays, but the wait was still frustrating.Once we received our room, we noticed the carpet in the entryway and inside the room was dirty. We also had an issue with the TV. The front desk provided a remote, and I tried unplugging the TV, which worked briefly before it stopped again.The front desk sent maintenance, who determined there was an issue with the modem. We were told we would be moved to another room, but no one ever followed up. We ended up going through the night and into the next day without a working TV. Around 2 PM the following day, my father had to go to the lobby just to watch the game. Thankfully, an employee there offered to take another look and was eventually able to get the TV working. We appreciate the employees who tried to help, especially the person who ultimately fixed the TV. However, the communication and followthrough were disappointing. If we were told we would be moved to another room, someone should have followed up. At checkout, I asked about compensation and was given a few points, which I appreciate. However, considering the delayed check-in, cleanliness concerns, lack of follow through, an

Breakfast looked OK but I ate elsewhere. Breakfast was scrambled eggs sausage and toast I called for reservation after hours. I was connected to a man who said there was only one room left, and it would $438. When I got the booking confirmation I read the room refund practices. I got the reservation a week before the date I needed the room. If i canceled the reservation I would have to pay for my stay which would be a little more than $1000. When I got to your hotel it was 50 to 75 percent occupied. A little later in the day, my wife also called Aloft for a reservation. When I found out , my wife and I scrambled to cancel the extra reservation. I got no confirmation from your office site booking agent.

Breakfast looked OK but I ate elsewhere. Breakfast was scrambled eggs sausage and toast I called for reservation after hours. I was connected to a man who said there was only one room left, and it would $438. When I got the booking confirmation I read the room refund practices. I got the reservation a week before the date I needed the room. If i canceled the reservation I would have to pay for my stay which would be a little more than $1000. When I got to your hotel it was 50 to 75 percent occupied. A little later in the day, my wife also called Aloft for a reservation. When I found out , my wife and I scrambled to cancel the extra reservation. I got no confirmation from your office site booking agent.