Courtyard by Marriott Oklahoma City North/Quail Springs

The beds and pillows were great. Rested very well. We were there 2 days. Had to ask for coffee and cup refills for 2nd day. Would have liked a free continental breakfast. Couldn’t get a breakfast. Fan in bathroom was noisy and the air conditioner was also. No clock. Ice machine on 3rd floor didn’t work.

nice quiet stay...........................

Good location, clean rooms, great staff.

Exceptional

Room had recent construction that hadn’t been cleaned up. Reserved a room for 5 but got a room for 4. Asked for extra bedding and had to pick it up at the front desk.

Idk who fault it was just booked room online late at night but upon arrival they had no rooms available so we got turned away. Charged for the room on hotels.com and had to spend an hour to get charges changed.

Close to the event we were attending No free breakfast

No free breakfast

I think you need to give a free breakfast for the guest

Nor enough parking spaces. Parking lot full of potholes. Toilet would not flush on first flushing, had to continually hold handle down until finished. Dirty spots (rust or mold) on ceiling.

Rooms not maintained

I guess they don’t think your room needs to be made when you do a 3 night stay. Housekeeping never came by once. I had to ask for more towels on two separate occasions. Plus the TV in our room didn’t work.

Passable

Very poor

Took almost 15 mins to have someone check me into my room. Then I was told that the king room I paid for wasn’t available and was given a double queen room which isn’t really an issue. Then they charged me for the room again at the property and I told them I already paid online. The overall hotel was rough for a Marriot.

Comfortable beds and very clean

Clean room, friendly staff. Mattress provided no support. There were ants in our bathroom. 2 of 3 ice machines were out of order.

Because both rooms were not livable, we had to leave the property and book another hotel at our own expense. Before we left, staff told us not to check out and said we would not be charged and could receive a refund. That was later denied based on the hotel’s internal records. Overall, the experience did not match what was advertised, and we were very disappointed with how it was handled and the lack of accountability afterward.

Molly Cuddy

Pleasant