Extended Stay America Select Suites - Orlando - Conven Ctr - Sports Complex

Didn’t realize it was a long term stay hotel so people lived there, we seen/killed multiple roaches while there and it reeked of Mary Jane so they’re were definitely people close by smoking cannabis.

Had to sleep in car there was no attendant available until 10am we had to sleep in the car with our kids and they tried to charge me a fee saying I never showed up the rooms had roaches it smelled terrible and everything especially the floor was filthy

The only thing I did like was the location Give me a room on lower floor because of my disability I ask and was told I would get one the next day it never happened

Close to SeaWorld and Aquatica Rooms are not clean. Hotel smells. We were told by staff that it's more like a temporary housing facility for social programs. 2 Towels for 4 people are supposed to last a whole week. The Kitchenette does not include any utensils.

The fact that the front desk agent are respectful NA

Very good

It was horrible No good.

kitchen need an update.

Only the location.and the Lady that sprayed the room. The room smells. They sprayed, but the smell came back. I have to buy spray. They put me in the second building where the smell of cigarettes was stronger. I reserved the front building.,???? And no breakfast at all. I'm sorry I do like the company some place else.

No soap in room, room was dusty, no bathroom towel. Had to purchase disinfectant wipes, moth balls and open windows.

Bad

good location it was very dirty and the condo lobby and hallways smelled like someone was smoking pot

They gave my room away did not like it They lied

Todo bien

Exceptional

The hotel is horrible I felt discriminated on that hotel because the manager. He refused to give me room and told to leave the property without doing anything. I will do a case for discrimination to this hotel

Exceptional

My nieces' foot was sticking to carpet. We slept in our clothes and grabbed all my sheets out of my van and slept on our sheets. I'm a massage therapist and that's how I had sheets with me. This was my 2nd hotel this night and the 1st was much worse.

I just want thanks, Issac for going above and beyond, Blanca was amazing, Bonita I met at another ESA and recognized me and acknowledged me and that was great customer service and support from them all. Keep up the good work.

The property was originally well built and substantial. It's a kind of "tired" property now. A variety of maintenance "fixes" have been jerry-rigged allowing continued function, but setting a lower standard. Some items have been overlooked (bed leg missing allowing the bed to tilt that direction unexpectedly; burnt out light bulb, TV inconveniently unplugged and the remote battery expended). The primary systems of the property were good and remain functional (hot water, HVAC, kitchen appliances, bathroom fixtures, and etc.). It is conveniently located near the Convention Center and the price is the lowest around the area. I did hear residents complaining about Marijuana (unfortunate).