InTown Suites Extended Stay Orlando FL - Universal

Yes

Nothing got ripped off for deposit and the lobby smelled of dope with a desk clerk stoned out of her mind The staff the atmosphere and location

A week+ after being there the manager showed & said he was putting us out. He said he had received complaints & claimed someone in our room had stolen from another room. He claimed to have video. I asked why no one from the office came to me to complain at first & he stated that he was on vacation & his staff does not do that if he's not there. I said if they had told me of the complaint I could have prevented it's repeat & that I did not need the complainer identified, just the complaint. He still would not tell me the complaint! As to his claim of video showing me the theft & who did it, he would not show me it. I advised him to therefore call the police so they could determine whether a theft happened & who to arrest. The manager refused. Under Florida law, if a motel kicks a renter out, the motel must refund money paid for days not used. It took 4-5 days & 2 phone calls to receive the refund.

Good service

Good location Staff was late opening the lobby

arrived to find put my reservation was cancelled because there where no rooms available and on top of that got charged the first night

The room was awesome to stay there so somber and mystery Sometimes I like to park where I can see my car when I am in the room

The hotel was infested with roaches not to mention infested with Mold and there was a lot of weird perverted man walking around couldn’t even enjoy my morning with my baby boy because random guys kept approaching me I felt unsafe the worst experience ever. The roaches, the mildew and all the perverted guys that were walking around the parking lot.

It was a 30-40 minutes walk to the Valet Security entrance for CityWalk and the parks. There were many evening with guest in the next room were very loud and obnoxious. The noise went on from midnight to 5:00 AM. On one night the police were actually called 2 times. I had a total of 4 nights of quiet.

During business hours came in and sign was at the door temporarily closed Went to pickup my guest from the airport and came in after 7 pm and office was closed for the weekend So lost today night, sat night and Sunday night Monday came in and booking was canceled So I had to go across the street pay double for 2 week stay

The property was as clean as you'd expect at this price point, so not very (dirty elevators and outside common areas/walkways/stairs). The hotel overbooked and did not have our room available, the room they offered as a replacement smelled like mildew mixed with body odor with a very loud air conditioner positioned in the wall very near the head of the bed. We were asked to check it out and see if it would do, we returned to the lobby and asked if there was anything else available. She indicated there were no other rooms but we could try again tomorrow. We said we were opting to cancel as they did not have the room we reserved. She said it was fine and, when I asked, assured we would not be charged. Two weeks later, Im reviewing my card statement, and sure enough they charged us for the first night of our stay.

That the pool was never open

We stayed here for one night before being forced to leave due to absolutely disgraceful conditions. Our first room was crawling with cockroaches. When we complained, we offered to be moved to another room, but when taking a look, it was just as bad. The hotel itself was filthy, reeked of drugs, and had very dodgy individuals hanging around the premises. We did not feel safe at all. The smell throughout the property was disgusting, and the general condition was completely unacceptable for any paying guest. We had to spend over £500 on alternative accommodation at short notice, which ruined our holiday and ate into our spending money. This place should not be listed on any booking site. It’s unsafe, unhygienic, and should be avoided entirely. Do NOT stay here !!

It was a very bad experience. The room was dirty, with cockroaches. They didn't provide shampoo, and the towels were supposed to be changed once a week. The front desk is only open from 11 a.m. to 7 p.m.

Amazing staff. Everything in the rooms need to be updated. Ac smelled of mold. Mold around windows. Mold on drapes. Please clean and update these rooms.

Rooms were dirty and the staff attitude was very bad, when we asked if they had any clean rooms we got a very odd look and then she said NO, nothing like the pictures, we ended up moving to another hotel after the first night

Nothing Everything. It’s dirty. Roaches ?

Messy, cockroach infestation. Orkin goes on thursdays apparently. Bed bugs, we left the 1st day after i noticed bed bugs. We slept in the car for the first2-3 days

Staff very friendly but you cannot base yourself on the picture on any booking services the hotel is in desperate need of some updating carpets in the rooms are very stain and everything kind of smelled like mildew the bathroom was also in a bad condition the tikibar probably been closes for years its falling appart and same for the minigolf the chairs by the pool are pretty much all busted and all the doors for the rooms look like they were broke into

Roaches, yes you read good ROACHES ALL OVER THE PLACE INSIDE THE ROOMS, in the bathroom, on the wall and top of the counter, we had to buy a bugs spray.. 2nd. The manager was very arrogant and prepotent, rude and misleading.. 3rd.. no room cleaning (supposed is on the brochure that never was handled to us) No towels, only 2 towels per room ( thanks God im always carry and travel with our own towels! 4th dirty hallways, trashed and smelly. 5. The only reason why I keept my reservation is because was already paid, and I didn't want to lose our $954.00 payment.. 6.. please if you are looking for a good hotel, stay away from this property and his manager that is good for nothing but to show up his big body with a small brain.