Hilton Pasadena

Great stay! The staff was friendly and welcoming, the room was clean and comfortable, and the food was excellent. Service throughout the hotel was great as well. Would definitely stay here again!

Clean room and hotel.. luxurious

It was good and clean. All staffs are kind. Maybe I think I stay at this hotel next time.

Took a walk to Starbucks instead. My fault for not clarifying the breakfast thing at check-in. When they told me 'breakfast starts at 6am', I assumed that it was included for me, which was my mistake. The morning of my departure, when the elevator door opened to the lobby floor, the first thing I saw was a large cockroach running across the floor. Ugh...will not book at this hotel again unless I desperate!

Clean room. Nice staff. Would stay again!

Hassam and Roman(?) at the desk were very helpful. Rosie with room service was delightful, as was the bar staff. The pool could use more shaded areas, but if you’re looking for direct sun, it’s your spot.

Clean, spacious,staff very good

Staff at the hotel is friendly. The room was clean but next to the elevator. As a result, I heard the elevator going up and down most of the night. The food at the restaurant is mediocre but the service was very good. Breakfast is extremely expensive. I paid over $20.00 for a coffee and muffin at the hotel Starbucks. Location works for me for business meetings in town.

Great room. Fun pool. Location location. Large partie, we had 13. Were so happy

The whole property was beautiful and very clean. The room was very comfortable and nice to stay in. I just wish the food prices weren’t so expensive and they had free breakfast.

Random inexplicable charges on my hotel bill after check out, hostile service at the front desk. They refused to even provide a receipt after multiple requests.

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Nice staff. Lobby store not stacked with essentials — aspirin, toothpaste…

Very glad I booked my elderly parents stay here versus our stay at another hotel nearby that starts with "W", where we had issues with their outdated shower fixtures not working properly. Hilton's property had better updated bathrooms fixtures and staff was very helpful when I checked in/out my elderly parents. Also extra level of security is appreciated since you are required to scan your room key in order to go up the elevator to access your room. Very satisfied with the experience for my parents.

- A half-full glass of cold beer left outside the room door. - A strong smell of cigarette smoke in the room. We had to open the windows and spray our own perfume to make the room tolerable. - Only one large towel was provided, and it had hairs on it. - The body soap dispenser was empty. - The toilet paper was hanging into the garbage bin. I reported these issues to the front desk before we went out for dinner. When we returned, fresh towels had been delivered and the body soap dispenser had been refilled. The room also smelled better. However, when taking a shower, I noticed additional cleanliness and maintenance issues: - Several short hairs were still stuck to the shower wall. - The shower tiles were very dirty from someone else taking shower. - The soap, shampoo, and conditioner dispensers were dirty. - The hair dryer's cord was tangled and not properly secured. In addition, we found crumbs on the carpet in the room. Finally, early the following morning, guests in either the room above or below us were making loud noises that sounded like children bouncing balls. This disturbance lasted for several minutes.

Excellent location in beautiful Pasadena. Clean room. Friendly and helpful staff all around. Breakfast, good variety and excellent service.

Valet parking is 35.00 when I already pay to stay .

Great

Rooms were not the cleanest

One night stay for business; the check-in and check-out excellent. Staff was always available, if needed. The entire hotel was clean and well-appointed. Excellent location.