Residence Inn by Marriott Jackson Airport/Pearl

One of the most beautiful hotels to stay at…very clean very nice

Good location and very clean hotel.

Exceptional

Exceptional

Sam provided PHENOMENAL customer service!!!!! Housekeeping and the food service also did an EXCELLENT job!!! I will definitely stay in this hotel again every time I visit Mississippi. The mattress wasn't comfortable AT ALL!!! I could feel EVERY single spring. Also, there is another gentleman who works behind the counter who isn't personable at all. I hate to make comparisons, but my family members kept asking when Sam would return because Sam was just that good. Either get the other gentleman up to speed with learning how to greet customers, or let him move on to another profession or area in the hotel that doesn't involve much interaction with people. He SHOULD NOT work at the front desk.

Superb

Bed was too hard for me but fine for my husband.

business friendly clean room

Bad

Staff was nice, room was in good condition and breakfast was awesome!

Superb

Exceptional

I choose this hotel every time I stay in Jackson for business!

Probably one of the nicest hotels we have ever stayed in. Room was spacious and clean. Breakfast was amazing! Shower drain could have drained a little better.

Shower drain could have drained a little better.

Breakfast started after 07:00am which was too late for me.

Very good

I liked the location. It was close to the event that we were in town to attend. This was my second stay at this hotel. My experience was not so great this time. First of all, I requested an early check-in with my reservation and never received a response back. Secondly, when I was on the road traveling (30 minutes away from the hotel) I called to see if I could check in early. The receptionist, Hannah stated that she had rooms available for early check-in. However, when I arrived she said she only had accessible rooms available. When I told her that she did not tell me that when I called. She stated, "You didn't ask." I got upset and started speaking louder hitting my hand twice on the counter. In which, I did apologize to her later. I got upset because of what she said. I had no reason to ask for an accessible room when I booked a standard studio. She became agitated and proceeded to get her manager. The manager was very helpful. She found us a room. Although it was for the hearing impaired, it was fine. Finally, we were able to change clothes and get to our event on time.

Amazing always enjoy staying there

The couch in the room was not spotless, but the rest of the hotel was clean and pleasant. We would definitely give it another chance if we were to stay there again.