Extended Stay America Suites Pensacola University Mall

And very quiet

Not the cleanest but no bugs!! And felt safe

Room smelled of urine, bathroom was not stocked with toilet paper or hand soap, and still had a previous guest’s belongings. The hotel was double booked and made check-in confusing and worrisome. Stay here as a last resort.

Find somewhere else I wish I read the reviews first.

As for my expierence on 07/10/2026 Staff was outstanding and they gave me the impression that they love working there. I had no issues sleeping overnight, my room was ice cold and quiet. No smell of smoke. Got quality sleep here. The kitchen that came with the room was a neat amenity for those that need it. The door to my room had expanded to the point that it wouldnt close unless you used greater than normal force. The only elevator was inoperative, the 3rd floor carpet condition is in need of replacement. The nightstand in 332 was in poor condition, greasy and chipped from years of use. The bedskirt was in need of replacement, it had discoloration spanning the entire length The bed had a single strand of short black hair, underneath the left pillow.

Great place for last minute stay

The staff was great, very helpful. But the property definitely looks better outside than on the inside. The restroom floors were lifted on the corners, you had to be careful while getting out the shower. The shower curtains were yellow/brown instead of white. Definitely needs some upgrades. If you are there for 1 night or 2 i guess it's okay.

The elevator was not working almost for 24 hours and felt hard to carry my kids from the first floor to the third floor using staircases where my room is located.

I got a double

The staff was very nice and helpful

Clean room and lobby

I guess this is what you get in Florida, I will say... Pretty much every guest in this hotel, was among the most amazing people I've met in life..

Checked out 10mintues after checking in room was nasty it smelled of cat urine and there was nasty stuff left in the sink. property was not well kept. Smelled of weed as soon as we walked in.

The room was clean and decent. However, the breakfast was just a few packaged foods you have to pick and go, no proper breakfast with a place to sit. Might as well as No Breakfast Included.

Didn’t stay. Walked in our room-looked around and went & got a refund. Sooooo gross!! Dirty, old, work out

Location Got to the room to find someone sleeping in one of the beds. Hotel was booked up so we had to find other accommodations.

Exceptional

Very worn out. Had a kitchen with nothing in it

While clean the room was very damp and musty. Front desk lady was lovely and helpful. The vending machine didn’t work.

Large refrigerator This place is in the Motel 6 category. I would never recommend anybody stay here. It smelled like chemicals that were trying to cover other issues. My dog spilled the little water on the carpet and I blotted it with a towel and the towel was embarrassingly dirty. All the carpets are filthy. Garbage is overflowing in the parking lot. I stayed in Stay America closer to the university which is seemingly new and of course wonderful and designed to their concept. This property is obviously purchased. There was actually no silverware cups saucers even plastic cups in my room.