The Peoria Hotel, SureStay Collection by Best Western

We had an amazing stay! The staff was so helpful and sweet! The room was beautiful! The only two issues we had was there was a strong odor in the hallway to our room. And the AC did not work well at all! Our room was barely cool enough to sleep. Honestly though I will definitely stay there again. I'm hoping the issues we experienced were just because half the hotel was under construction. Please fix the AC!!!!!

Hotel appeared in disrepair, almost like it was a renovation project. Pool was broken, boxes scattered all over….

the room we were given was in the un-remodeled portion of the hotel. It was not well maintained and seemed dirty. The neighborhood was very sketchy and didn't feel very safe. We would never stay there again and recommend you don't!

room was great.

The lobby area was a work in progress when I came in, and the room was spacious and had potential, but the carpet was stained and old, as was the furniture. Some of it broken and hanging from a thread. The bed looked like the sheets weren't replaced but just made to look the part. In all, everything in me signaled not to stay. It felt dirty, somewhat noisy, and unsafe. I literally checked out 20 minutes after I checked in and left. Interestingly I checked two more hotels, both in similar condition. I ended sleeping in one that kinda looked better coming in, but the room was pretty horrendous. I don't know what's going on in Peoria - but it's a blatant lie to advertise this hotel as well as the others as legit and charge quite the fee. Do better.

Everything worked well and was in decent shape if a little bit dated. The breakfast was nice. The rooms were clean and the staff was friendly and welcoming. For the price you can't beat it

The room was a mess. Bugs all over the floor, wrappers on the floor, tub was rusty, bath mat was wet. Furniture in lobby was worn badly. We asked for a different room and the second room had chip crumbs on the floor so it wasn’t vacuumed either. I asked for a vacuum and vacuumed it myself. I was not offended a refund even after complaining to two different staff members. This place is absolutely disgusting.

Terrible. I paid for a king size got a room with two doubles. The air conditioner was working poorly! It took over two hours for room to cool off, the carpet was heavy stained, the toliet made a God awful loud noise for at least 2mins after flushing. I will never stay here again

Good

The hotel is under construction so alot of the review has to do with that yet I dod check into my room and the pillows were stained, the tub has rust spots in it. Was given another room and many of the same issues along with the air conditioner not being properly installed.

Exceptional

The property is under construction, we were woken up by pounding and sounded like Jack hammering on the fourth floor, half the fourth floor was under construction. The first night we went down to get breakfast at 9 o’clock and even though when we checked in they said that the breakfast went to 930 there was no food to be had and when I asked the worker, he said that breakfast was only until 9. when I challenged him, he said oh yes, 930, mission. The breakfast station was very dirty and I could not eat there. We ended going out for breakfast.VERY disappointed and definitely not worth the money we paid, stay away from this place. you will thank me.

Pleasant

Quiet comfort bed Busted air conditioner, nobody on my flow, registered in different room than I was given room key to.

Ya tenía pagado mi reservación y luego me dijeron que no aún con el recibo una trabajadora revisó y dijo que ya estaba pagado, pero el primero dijo que no , no aceptó que cometió un error, la otra persona tuvo que decir que no se cobró que hubo una declinación. Tu que llamar a la compañía de Expidia para ayudar. Espere 1 hora con 40 minutos para resolver la situación.

Loved the location. Near stores and restaurants. The hallways were steaming hot. Half of the hotel is getting renovated and that made it uncomfortable in the morning waking up to construction work. The bathrooms were not that clean. The hotel had an overall bad stench.

Will never stay here again. Had to switch rooms twice due to the ac not working and construction going on down the hall and kids running up and down the hall at 11:30pm when people got to get up early for work..

The room was very spacious. Clean sheets! Part of the hotel was under renovation.

Pleasant

I’m an easy going guy so take that into account when reading. I just needed a place for the fam to basically sleep while we attended athletic events for the weekend. Bad on me for looking at the reviews after I booked it upon seeing 3.5 / 5 stars on Google. However, there wasn’t any notice of the renovations anywhere I saw on Google (look to the reviews) or Hotels.com. So pool is closed, there’s stains galore in the rooms, caulking and tiles out of place, runny fixtures, etc. Staff are pleasant and I feel for them but…yeah. For me, we just grinned and bared it. The breakfast area is clean and best part of the stay.