Home2 Suites by Hilton Philadelphia - Convention Center, PA

Superb

Very good

Front desk clerk all staff were pleasant. I stay there all the time never had a problem whenever I go to Philly.

Good location and nice staff My bed making noise when Turns. The toilet water refills very slow.

Our room and check in were amazing. Breakfast had great options but we got down right at the very end.

Clean room nice room space the breakfast was amazing the bed was also comfortable

The rooms are clean, the location is very good close to food store 👌

Very good

The location was great, but that’s what I feel you’re actually paying for, because the stay is sub par. I wish I had taken pictures to back up everything I experienced, because frankly I can see how people would think I’m over reacting with the number of problems this hotel has. The location is great with the reading terminal being right across the street. The staff was also wonderful and I have nothing bad to say about any of them. Anyone we interacted with was accommodating and polite. The lobby was nice and clean, but that’s as far as it goes. The first room we had was room 715. Right off the bat the door would not lock. The mechanism was broken. But the bathroom, which is a terrible sliding door, also would not latch shut. So both doors in the room were broken. The lady at the front desk let us know someone would be up right away to take a look at them. While waiting for maintenance I noticed the bedding was slightly dirty with black streaks littered through out the sheets, bedding and blankets. The worst of that being the one pillow case having multiple little holes. They offer extra bedding in the drawer, but that’s also seemed to have the little streaks on them. After waiting 30 minutes for maintenance we went downstairs to check if they were still coming. Once the lady at the desk learned he hadn’t shown she offered us another room that we accepted. So we moved rooms to next door to ours to room 716. We looked at the basics to make sure the doors at least locked/closed and a preliminary scan to make sure there wasn’t anything too serious and then left to get food as it was getting late and places were closing soon. Once we were back we noticed problems with this room as well. The bathroom I couldn’t find anything wrong with, but the bed sheets had the same black streaks as the ones in the other room. So I guess it’s just a laundry issue? The two usb charging ports that the lamp on the nightstand had were both broken. One completely pulling out and attaching to my charger when I went to disconnect it.

The room is just like on the description. They upgraded us to the King Room instead of Queen Room. It has a spacious living room with a sofa, so we can hang out after we strolled around the city. The bed is comfortable for me, it's not soft and it's firm neither. My mom and I slept very well for our two nights stay, it's quiet during the night. The location is great, 3 minutes walking to Reading Terminal market and 10 minutes to Philadelphia City Hall. Also, I want to mentioned that the lady who assisted me checked in (I forgot her name) was helpful when I need a tooth brush and water, she gave me for free. And when I was waiting in the dinning area, I saw the security was doing his job great. His name is Akeeam I believe, he pay attention to details for keeping the station clean. Definitely will come back if I am visiting Philly again in the future. Nothing

The staff was great, rooms were nice and the location was awesome!

We had a wonderful experience at Home2 Suites by Hilton Philadelphia Convention Center. When my daughter was unwell, the staff went above and beyond to help us. They kindly provided her with food and even offered to take her to a nearby CVS to help us get what she needed. Their genuine care, kindness and willingness to assist meant a great deal to us, especially as we were away from home. Truly exceptional hospitality. Highly recommended.

The room was great! AC was nice and cool. The fridge kept our things nice and cold. We had a suite with 2 queen beds. The bathroom shower door was not working properly, no shower gel in the dispenser and there was some gunk built up in the track of the shower doors and around the edge of the shower walls. Not the end of the world but enough that I mentioned it to a staff member at the front desk. I wish I could remember her name but she was working 8/20/26 and was handling a busy lobby. She was alone and doing a great job. Anyway she ended up giving us a discount on our room even after I assured her it wasn’t necessary. (just wanted to give them a heads up is all bc hospitality is tough enough as it is) We stayed at another hotel in Philly last month and my husband says he would book here again instead. The beds were more comfy.

The minute we arrived Lily was so welcomIng & helpful at the front desk... The breakfast was amazing surpassed expectations I would definitely stay there again

The hotel room was good, a bit dated. The staff were friendly and helpful. Great location for food, being right across the street from the food market. Was easy to get around to do things in Philly as well. Overall, enjoyed my stay.

Everything Nothing

The concierge in the morning, the Asian girl I do not remember her name. She was so rude very impatient very frustrated. None

Best location to everything. Would have like more healthy options for breakfast

Superb

Pool closed, breakfast was different no waffle maker no yogurt. And no hot chocolate went with my 10yo and every thing he expected was not there. It was my birthday and it did not meet up to other stays I had there.