Americana Inn, a Travelodge by Wyndham

We had to change room twice due to toilet flooding in one room and other room was not ready to occupy, it seemed that someone was already occupying it. Smoking smell in entire property is terrible. Phones in the rooms are not working and their reception phone was dead so you can't call for any issue. I wouldn't recommend it to families.

We ghastly 3 rooms. No microwave in two of the rooms. And third room microwave didn’t work. There were bedbugs in two rooms. And toilets don’t flush properly.

The room was not clean carpet falling off the wall. The staff gave attitude when you had a question or concerns the air conditioner barely worked. They ran out of parking especially over a holiday weekend. They will change the dates on you for your check out. They had cockroaches. Wouldn’t give you ice until after 12 and then you had to go to the office to get it and they only give you a couple cups fulls. Other customers were complaining and they used the excuse they were drunk and the hallways didn’t have any lighting.

Terrible place… please do not stay there. This place should be shut down. It was our last resort on 4th of July for somewhere to stay. First room they give was still dirty. Second room ac was broken. As we were waiting in the lobby and group of teens rented a room with no id. The guy took cash. All night people yelling and walking around all night long. We got out of there as fast as we could

I will not be returning to this hotel

Unfortunately, the second room still had several issues, and overall the hotel didn’t feel very clean. On top of that, the staff wasn’t helpful or accommodating whenever we had concerns, which made the stay even more frustrating. It also seemed like rooms weren’t being turned over very efficiently. We were told there were no rooms available, yet after the issue with our first room, another room was suddenly found for us. That left us questioning how well the rooms were being managed and prepared for guests. The only positive thing I can say is that the pool was nice and well-kept. Other than that, the cleanliness, room condition, and customer service left a lot to be desired. Based on my experience, I wouldn’t stay here again or recommend it to others.

Good

I was charged more than I was suppose to be at property. Couldn’t get clean towels. It wasn’t the best stay I’ve had in the Smokey’s.

Awesome stay

The room was ok but needs updated. The beds were clean but the blanket had cigarette burn in them. The pool area could have been better taken care of. Parking was great. We were there for the 4th of July weekend and people were up till three or four in the morning, hollering and being loud. This hotel would be great for the young folks that like to stay up late or party. I understand staying up late and having a good time but after midnight or 1 am you should try to be a little more respectful to others staying, that want to sleep at night and have younger kids trying to sleep.

The absolute worst property, nasty, upon check in there were lines of complaints, thought it was one of those days but quickly realized it was just the property. Staff tried their best, even said that the owners practically abandoned the hotel. No policy, no regulations, cops were called at 1am for kids and families going wild in the pool disturbing the entire guests. Had guest switch multiple rooms due to something failing. Just disappointing. Location was great just wish the owners did something with this and maybe their investment will benefit them more than they know.

The air conditioner didnt work and our room was 95 degree on 4 of July weekend.

Staff was friendly hotel areas dirty cockroaches in the bathroom people acting stupid and fighting definitely won't stay there anymore only stayed cause it was the cheapest option

When I arrived, the air conditioning was not working, making the room extremely uncomfortable. In addition, the door lock did not function properly, which made me feel unsafe during my stay. To make matters worse, there was a strong smell of marijuana throughout the area, and guests were openly smoking it nearby. This created an unpleasant environment and raised concerns about the safety and quality of the property. I expected a clean, safe, and comfortable stay, but my experience fell far short of those expectations. I would appreciate a prompt response explaining how you plan to address these issues and what you can do to resolve this matter. I also request that you consider providing appropriate compensation for the inconvenience and unacceptable conditions. Thank you for your attention to this matter. I look forward to hearing from you soon.

Very good

To start off with we were checked into a room that had not even been cleaned from the previous people. When we entered our second room, you could smell the cleaning chemicals, so it had been cleaned. But, my wife went to use the restroom and there was a cockroach running around on the toilet. I understand that an occasional roach is going to pop up when you’re in a large facility like that. But, the entire facility was very disgusting from the get-go. We went to the Island, which is why we chose this hotel because it was within walking distance to do some shopping and just walking around and when returning to the room that evening and getting ready to go to bed, we noticed a bug on the pillow. Aafter doing some Google researching, found out that it was in fact a bedbug. We packed our things around 11:00 at night and found another location in town to stay. I 100% would not recommend this hotel and it honestly should not even be allowed to operate. I don’t do this lightly as I am in sales and rely a lot on Google reviews, but this was completely unacceptable.

I really hate to give a bad review, but this place was the worst place I have ever stayed in my life! It is VERY DIRY AND OUT OF DATE... The staff were VERY RUDE!! The curtains were hanging off the rods and we had to tie them up! The air conditioner was propped up with a 2x4! They would not clean daily! They would not give you towels and wash clothes daily! They would not give a refund or I would have been staying somewhere else for sure!!!! It looked really nice onIine, but when we got there and seen the place we were like, OH LORD!!! I will be calling the better business bureau and letting them know about this place.

im still waiting to receive my room deposit.... wasnt a microwave in room but was very clean...

Terrible terrible terrible terrible mold and roaches in the room. Pool closed the entire time we were there. Hole in bathtub WiFi is horrible. Can’t even watch stuff on your phone, especially at night when everybody’s there.

Won't be back this place is worst we've ever stayed in