Courtyard by Marriott Pigeon Forge

I have a problem with the reservation. They didn’t find my reservation and they want to give me the wrong room .

Pool was dirty. People were in the pool that weren't even staying at the hotel.

Beds were hard , cheaply made blankets. The room was subpar per price of room. My fridge was not working, no free breakfast. The lazy river was small, and children were jumping and swimming in their without float , kicking people , swimming the wrong way of the current.. per price it wa not a good experience.

Everything Nothing

24 hour pools Nothing this place I would and will stay at for any further trips

Close to Everything in Pigeon Forge, right off main rd, half mile to a mile to Pink Jeep Tours, Hatfield Mccoy, Titanic Museum, Island at Pigeon Forge, Alcatraz Museum, 3 Bear General, Dollywood Stampede, n so much more. Very Clean, Modern, Has Lazy River n separate heated pool n hot tub. Perfect Place.

I LOVED pretty much everything about the property. Excellent location, excellent staff, excellent pool, lazy river and hot tub. Of course my kids absolutely loved that’s the pool was 24/7. I really don’t have any complaints about this property at all. Everything was clean. Everything was nice. The food was good at the little restaurant inside. The pool area was phenomenal.

Good value hotel

Everything was great. The only thing that could be noted is the bathroom fan did not work. We make it a point to stay here when we are in the Pigeon Forge area. Best hotel in the area in my opinion.

Pool and physical facilities were exceptional Room was not that comfortable. No comfortable chairs to sit if pull-out bed was in use. No place/not enough hooks to hang wet towels after usage to dry for re-use. Switches for bedside tables are located on outside of the lamps making you get out of bed to turn off. No complimentary Coffee available 24/7 in lobby area, only single cup dispensers in rooms with no real creamer. Bistro was pitiful, all pre-package foods and advertisement did not match reality. On-line noted continental breakfast which I paid for, but all pre-packaged foods, extremely limited foods with limits on the vouchers.

Cost for food is to high. Not allowing an early arrival to at least check in and complete that process. Or at least try to accommodate a request to check in when reservation was made 4 months ahead. Front desk staff need to show some kind of true assistance, versus a scowl look on their face. If they do not want to help people or even answer a question then they should not be your front desk first seen contacts. I like a smile and friendly welcome.

The location and the cleanliness. The staff was super friendly The maid service we had the first day was great! The 2nd day of our day on the property seems like the maid or housekeeping services was not as thorough as the first day . When we checked into the room, it was absolutely almost immaculate.

Very clean property. Exceptional staff. Great location.

Definitely saving for our next trip! Loved the location. And the pools are open 24/7 which is awesome when your on vacation.

Nice pool. On our arrival , as we did not know the area we asked the reception staff about the area and where to visit etc, she was uninterested in helping us and not very pleasant. Most of the staff seemed miserable, with a few exceptions.

I loved the pools Door battery died and it seemed to be a common problem

Location, outdoor areas, staff Handicap parking was difficult to access, but it always is

Clean and up to date

This was honestly one of the best hotels I've ever stayed at! I took my 9 yo granddaughter to Pigeon Forge for spring break. We planned go see Dollywood and other sites. We spent 1/2 a day at Dollywood and she couldn't wait to go back to the hotel. She had made friends in the pool and just wanted to spend the whole vacation at the pool. The lobby was inviting and we spent our nights playing games and eating there. I cannot say enough nice things about this hotel. I plan to bring my whole family back!

It was verry nice