Hilton Garden Inn Pigeon Forge

Great staff and clean. Could use some minor repairs in the bathrooms. Overall excellent experience

Nice room. Good location. Check in staff was amazing. I needed to request late check out the next day because I became ill. I was told hotel was 100% booked and this wasn’t possible unless I paid a holdover charge. Late check out was noon. Holdover charged checkout was 2pm. So I had to pay to be able to burn a few hours prior to checking into the next hotel. I was quite ill; I paid but it seemed petty and unkind.

We arrived later in the evening after a day at Dollywood. The gal at the desk was very pleasant and welcoming. We pretty much only slept here but the rooms were very nice and comfortable after a long, hot day! Our thermostat was broke and it ended up being super cold all night, we had to go to the desk to get extra blankets as there was limited staff available. Coffee was free and good in the morning. All in all, a good stay in a safe area!

Rooms were nice everything was clean staff was helpful and courteous

Clean hotel in the heart of Pigeon Forge. Comfortable bed, 2 pools (inside & out); friendly staff

Pancakes were very good. Room was excellent. Check-in was easy!

It was a great experience. Clean room. Nice staff

Hotel was very clean and comfortable!!

We love staying here when we are in Pigeon Forge. We know everything will always be top notch. The rooms are comfortable and spacious.

Everything Nothing

Well laid out, clean room with good storage and in room facilities. Bathroom, a little small. Nice to have a comfortable armchair in the room. Two good pools one indoor, one outside. We were disappointed the outdoor pool was locked when it rained as this was our only opportunity to use the pool. I left with the feeling, I'd missed out on using the main factor that influenced our initial choice of this hotel.

This was a great place to stay. My wife and I liked everything about this place. The rooms are so nice and clean. And the main thing also was it smelled clean as well. The parking area was large enough for everyone to park safely between each other.

Great location,great location

Great location: close to everything but not on top of everything. Clean property with an outdoor pool and a small indoor one. Rooms are great size. We enjoyed a comfortable stay.

Excellent and very clean property

The room was nice and clean, they have a txting service which was nice. The cleaning lady was very accommodating when I asked for towels etc. The pool is nice and well maintained would have been better with some kid friendly splash areas or water feature. Breakfast was not included which was a bumper but you can buy it daily if wanted. Coffee is free and probably the best coffee I’ve had at any hotel. Overall great experience would stay again. Family of 4 with 2 toddlers.

My parents stayed here for their vacation and loved the rooms!

Nice location with friendly staff! Pet friendly! Nice inside & outside pools with hot tub, which they kept the towels replenished. Just need more lounger pool chairs outside. Plenty of free parking. I’d also use the stairs down with my dog since the elevators can get busy but the outside stairwell doesn’t have a key card access to enter from outside to go back up so we’d have to use the elevator

Staff were great

The room was a little dated but clean and spacious. The hot tub and indoor pool were nice. The outside pool was SO cold. They need a pool heater. Wish they offered a free breakfast. Overall a good experience and would stay again.