Four Points By Sheraton Portland East

We were given a room with no functioning TvV and fridge (I was told up front) so I asked for a reduced rate and they would not give one.

The hotel has a weird smell as soon as you walk in. They have breakfast advertising but do not offer any breakfast services in the hotel. No pool amenities available either.

The hotel was undergoing renovation but that did not take away from the experience. Hotel staff were very pleasant and the rooms were spacious.

Exceptional

The location was close to the freeway and a easy place for us to stop for the night I booked the room with 5 adults, and it could only sleep 4, so I ended up having to book another room on arrival. The lady at the desk was not helpful, and they did not have a fold-out bed for the 5th person. It would have been fine if it had said that when I booked it, but i did not know till we arrived, and she was rude and unhelpful.

Location was convenient Beds uncomfortable. No breakfast options. No ability to stream apps. Wrong channels on TV. Stalked by one staff member every time I came and went

Very nice and clean room

Probably the lack of direction on our Google maps. Which was not their fault. But maybe a mention on their site that entry is not off the main road but in a side street back entry. We came in at night, and that would have helped my husband not turn onto the railway track next door ? oops

Close to USCIS. Clean and comfy room. Though we didn't have time to enjoy Elmer's, they shared the same carpark, which was very convenient. Probably the lack of direction on our Google maps. Which was not their fault. But maybe a mention on their site that entry is not off the main road but in a side street back entry. We came in at night, and that would have helped my husband not turn onto the railway track next door oops

Bad

Unfortunately, I was disappointed with the overall check-in experience. The front desk associate did not greet us upon arrival or provide a welcoming introduction. She also did not ask whether we were members of the hotel's rewards program or affiliated with any airline loyalty program that could be added to our profiles. Additionally, no information or recommendations were offered regarding dining options, either onsite or nearby. We were also not informed that the gym was currently out of service. The check-in process consisted only of assigning our rooms, telling us which floor we were on, asking us to sign the registration paperwork, and requesting the year, make, model, and color of our vehicle. That was the extent of the interaction. There was no "Enjoy your stay," no directions to the elevators, and no additional information about the hotel or its amenities. Thankfully, this was not a large full-service Marriott property; otherwise, I genuinely believe my 80-year-old father and uncle may have had difficulty finding their way around without any guidance. As someone with extensive hotel experience, I understand that a warm and informative check-in sets the tone.

No breakfast was offered! Shower was slippery and a little dangerous. More safety bars needed!

Very good

Exceptional

Booked a room for the on site gym but it was closed during my stay.

Parking Coffee creamer was expired and it ruined the coffee I made

No complimentary breakfast.

The people weren't truly welcoming. Dismissive even in a way. There wasn't any other problems however.

We booked this hotel for a wedding weekend in the area, chosen mostly because of pictures of the pool. We arrived to find no pool or jacuzzi. There were no vending or ice machines on our floor (2nd), despite a room delegated for them. There was som kind of a party in the room above us until about 3:00AM Saturday Morning which kept us up most of the night. Had I taken this reservation just myself, it would have been much easier to cope with. Traveling as a Family with a 6 year old, I would not recommend!

Large rooms with lots of storage. Restaurant next door.