Hampton Inn Boston - Logan Airport

very nice stay, very clean room, good breakfast.

The main area for improvement is communication about the airport shuttle. Before my arrival, it was unclear where the shuttle departed from, how to identify it, and what exactly I should be looking for. A brief and more detailed message from the hotel explaining the pickup process would have been very helpful, especially after more than 10 hours of travel through airports and flights. Unfortunately, when I contacted the hotel in advance for clarification, the response I received did not provide much additional guidance. I later learned that the shuttle vehicles are marked with the hotel's name, which would have been useful information to share beforehand. Another issue occurred the following morning when traveling back to the airport. A large number of guests were waiting for transportation, and it was not entirely clear which shuttle was serving which passengers or when space would become available, creating some confusion. Upon arrival, the front desk staff appeared quite tired, and I was not provided with information about the hotel's facilities or guest services. That said, the room was clean, comfortable, and well-maintained, allowing me to get several hours of much-needed rest before my next flight, which I greatly appreciated.

This is a very convenient hotel for flying out of Boston Logan Airport. Has everything you need for a quick overnight.

Just the elevators not being very reliable in times of hauling luggage…other than that a well maintained hotel

Good stay

I called the hotel to ask for a shuttle from the airport to the hotel. The (long) message stated that the shuttles were scheduled to arrive every 15-20 minutes. I waited at Terminal A for over an hour - and when I called to complain that the shuttle refused to pick me up, the woman at the desk (3:20 pm on Aug 3) hung up on me and then refused to answer the phone. Not only was the shuttle a mess but also the property itself felt quite rundown. I will never stay there again.

Check in was quick, front desk staff were friendly and helpful, room was decent enough size for us, bathroom was clean. Breakfast was great with enough choices available. Airport shuttle was a bonus for non drivers as it would drop you at the nearest station to travel into Boston for sight seeing and pick you back up from the station

Good stay before airport. Shuttle was nice.

There was one elevator functioning for the entire hotel, which was not advertised or communicated, making it incredibly difficult to catch the elevator with luggage as an airport hotel (we waited for over 30 minutes for an elevator on the 3rd floor before electing to carry suitcases down the stairs). We waited 45 minutes for a shuttle that never came at the airport and tried calling the hotel 6 times and no one ever picked up the phone, so we ended up paying $50 to and from the airport via Lyfts. Our bed was broken, and both of us slanted towards the middle of the bed all night. Will never stay again, recommend paying more for better service.

Me gustó mucho lo limpia que estaba mi habitación, muy rico el desayuno

The airport shuttle was prompt and ran every 15 minutes. The staff was friendly and efficient. The breakfast begins at 6 am and was very good. I appreciated the early start since we had to leave for the airport at 6 30. I was glad we stayed there.

The hotel was mediocre at best. Parking was problematic. The front desk staff walked by multiple times as people were waiting to check on and made no effort to help. The ice machine was broken. The breakfast mediocre.

I loved the shuttle service all the drivers were helpful and pleasant.

Overall it was a good experience,we only stayed one night,place was clean,staff was friendly and helpful,room was clean,no complaints here.

Great breakfast. Nice shuttle to airport, very helpful driver.

Got in late and up early so we didn’t use many amenities

They are the Best staff

Great place to stay

The parking was somewhat difficult.

The shuttle is quick and great. Like the breakfast-- beyond my expectation.