Tru By Hilton Richmond Northwest

The room was not the best. It could have been cleaned better. I left early due to the room having ants. The staff was very friendly

Wonderful stay clean and friendly staff

Great location and service!

Amazing experience! Will be back!

Breakfast was great. Grace was attentive. The young man kept the breakfaat area clean and he was friendly. Accommodations were clean and comfortable Laundry room

Everything how clean That the rooms don’t have a microwave and we had to downstairs to heat up the food we got

Friendly staff, clean comfortable rooms, easy location, good breakfast

TV did not work and was told maintenance had to fix it that they could do nothing for us. Sheets smelled like fresh musky ass (LITERALLY DISGUSTING)!! Went downstairs again to speak to clerk and she was reclining in hanging chair, then was told she did not have another room available, then suddenly one became available (somehow), she switched our room. New room the sheets, pillows and comforter smelled better but not much, AC wasn't working, but atleast the TV was working, hoorayyyyy! Also Lavazza coffee not fresh, but I guess it didn't matter because there were ZERO CUPS or a clerk available to replenish. So yeah...overall, we WON'T BE RETURNING. LIKE EVER.

it was an amazing stay

Staff was terrible. Very disappointed.

The bright colors and how inviting the property was. Very clean and brand new Nothing

I was traveling long distance and this hotel was not only midpoint but also affordable and easily reachable. The pool would have been great had it not been for the cold weather, though there were no large towels when we did try it out. We had to dry off with a tiny towel because there were no fresh ones outside. We understood, the weather had turned but the pool was still open, therefore the tools should have been refreshed. In the morning, I tried to eat some of the breakfast. The only thing that appealed to me was the yogurt, which was out by the time I came down. Granted, it was 15 minutes prior to breakfast being over, but again, if it's still happening, it should all be available. Instead, I just wanted coffee, and I was able to get one cup before it also ran out. I asked for more coffee several times, but it was not replenished for quite some time.

The services was excellent, knowledgeable, friendly, helpful, professional and polite. Hotel clean, inside and out. Room clean, and roomy. Will stay again and would recommend to family and friends.

Nettes Hotel für die Durchreise. Alles verfügbar und sauber. Pool war an manchen Stellen rau, sodass sich unser Sohn verletzt hat.

Everything was Great at the hotel!!!

Beautiful inside Had a rough start with front desk but once we got into our room they were more than helpful .

The staff was very friendly and got us checked in quickly. There were several breakfast choices., including a couple of different kinds of cereal. There wasn't anything we disliked about our stay.

Close to the highway, clean and spacious rooms. Breakfast was meh! Need some better egg options and more fresh fruit.

Location and staff were both wonderful. Beautiful lobby. We'll stocked "mini mart" excellent parking lot. A second chair. Room was way too small. Too small for 2 people . Couldn't fit a second chair if you wanted to. No closet. Only 1 USB port and only on one side of the bed.

Everything was great