Woodspring Suites Rochester Greece

It was horrible. No staff. They all quit. Toilet stopped working and we couldn't find anyone to help us. Not enough towels for 4 people

Mi check in fue 2 hora de espera

I love the hotel staff, the actual room, being disabled the bathroom is perfect!! The bed itself sucks, especially for someone who is disabled, it's very low and the mattress is very soft... There is an option to request a different bed, which we did but we never received any response

Clean room and staff was very helpful

It very clear

This hotel was terrible. We were unable to check-in because we arrived after midnight and had to find another hotel. I would never recommend this place to anyone.

Nice new property. Too close to I 390. Road noise is excessive. Like pitching a pup tent in the median of 390!

Location A little uncomfortable to sleep but overall good experience.

Floors were slippery. Door handle on fridge broken. Window blind was broken people could see into room from outside.

The property looks ok when you first walk in but once you cross the lobby doors into the room area the hallways smell. One floor smelled like Body order and another like an old folks home. My blinds were broken. There was an exposed pipe under the kitchen area sink and it was broken. Water was leaking. There were multiple things dinged up and scraped. The bathroom fan was caked with dust. The room had a bad smell. I went to talk with the front desk immediately and they just gave me their supervisors number and told me I would have to wait until Monday to speak with him as he does not work the weekends.there also seemed to be people staying at the hotel long term.

We stayed there for a month while we were building our house. It looks like a homeless shelter. We had to leave the hotel for a day they had roaches so everything bad disgusting.

Friendly and efficient check in ands a lovely room.

It good place to stay

Good location Thin walls, could hear everything. No curtains.

Good stay, includes kitchen for cooking, cable, and other ammenities

Decent place to stay staff was helpful. Bed and pillows were less than desirable. Rooms do not have any soap shampoo etc. There were a lot of kids running the hallways and parking lot and numerous dogs barking.

The establishment was in clean order, staff were very helpful. If something was needed all I had to do was just ask. Even the GM was pleasant to speak to and also work out issues on site! Nice place to relax and unwind, with laundry on site works well l.

Place to say for Everything loud manager kicks people women out with children out before check out says breakfasts not true

The location and staff I had no idea or understanding of this hotel. No toiletries and they said at check in that when I left, I needed to bring down my dirty linens to wash.. WHAT!?!?

The room was clean and fine for overnight needs - lots of parking - elevator was fast. The check-in desk is not 24hours and we had to call but I was tired and having a hard time explaining we were checking in late. Kendrick understood and was with us in minutes and kind. He checked us in efficiently and wanted to tell us of all the facilities the hotel had even though we were just there overnight to sleep and check out next morning. After hours check-in, you needed to have a phone as the phone in lobby is broken. The walls and windows are not very sound proof so be prepared for noise and being able to hear other room's TV. 4 towels are given and no hair dryer in rooms. People are cooking in their rooms so be prepared for cooking smells in hall way which can seep into room.