American Inn Suites Detroit Metro Airport

Nothing was explained to me bout they room key or the deposit jus got told I need a deposit for the room

Not recommended. Not recommended.

They are terrible there never at the front desk or rather always on break

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It smelled like cigarettes in the “non-smoking” room. The staff was a bit rude and the ice machine had a massive leak

Nice stay in a budget hotel. As expected for the price

It was okay for one night. No coffee pot in the room

Airport shuttle is not 24 hours. Reusable cups not real glass. Not recommended

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room was not cleaned employee expected us to clean it. We did not stay and we demand our money back

This hotel looks nothing like the photos. The room was disgusting. Sheets were stained. Pillows suck. Bed is hard as a rock. Bathtub is all patched up. Paint peeling off alot of places in the hotel. TV didnt work. One of the front desk staff was very rude. Told us on our way to the airport she wasnt allowed to drop us off at th3 departures unless we gave her a good tip. Had we known we would of booked an Uber. 2 washcloths and 2 towels for a family when I asked for an extra for my daughter I was told no. Breakfast was cereal and always never any milk, English muffins, small muffins and boxed waffles.

The staff canceled my reservation horrible front desk staff service

Parking felt unsafe, blankets were stained, shower was disgusting, room did not look cleaned at all, curtains were broken, lamp was side ways.

Check in the person at front didn't explain how things worked so no housekeeping you have to put your trash outside of the door and the towels if you wanted clean ones you have to turned them in first to get new ones and toilet paper you have to go to the front desk and they keep your deposit for no reason when I check out my room was clean and I don't smoke and they be smoking right outside the door I thought I was going to have asthma attack, the lady at front desk was rude you try to ask something she rushing you so she go smoke, the breakfast could have been better no juice or water or meat it was the same everyday no dresser it had 2 hangers

Room was clean for the most part, beds didn’t come with a comforter, instead a small fuzzy throw blanket which was not cleaned and stunk. Towels were stained not sure if even washed. Asked staff for another blanket and more towels and she refused and said they didn’t have any extras. Don’t plan on returning to this hotel anytime soon

It was an okay stay, the lady at the front desk is extremely rude to housekeeping and the people staying there, she just had a horrible attitude overall. I was shocked that the beds didn’t have comforters just large blankets on the beds. This is not a place you go for a long time stay maybe like a night or two.

Average place but it was maintained. And breakfast was a good continental breakfast. Close to the airport. I'll stay there again if I return to the city.

2. the neighbor yell and scream until 2 am in the morning, and I have a 5 am shuttle to catch to airport, please tell me what it is. 3. i was not even offered a chair upon checking in, and I have to request to have a chair to be sent to my room, otherwise, I will have to stand up to use my laptop.

But shuttle was reserved for some “ special guests “ I had got late one day cause the guests are leaving at 6 am ! I work the airport because. The first day I called from the airport to get she told me they don’t that ! But I saw by my own eyes I swear to get them going pick up some clients lol !

This time the shuttle came to pick me up from the airport earlier than i expected. Which a significant improvement.