Baymont by Wyndham San Antonio Airport

Awesome stay we enjoyed the pool and breakfast!

Very clean and comfortable There was nothing that I didn’t like about our stay

We got to our room turned on a light and the place was infested with roaches on the beds the walls we immediatly left and got a refund

No ironing board. No sofa or a seating area

This place is trash!

Wasp in the room on the curtains and ceiling. Had to switch room. Restrooms very outdated... Bedroom sheets stained... Ac wasn't sufficient. Bed hard and covers super thin

We had baby roaches in the room

NOTHING If I could give this hotel 0 stars, I would. My family traveled to San Antonio to celebrate my son’s birthday and visit SeaWorld, but our stay at Baymont turned into a horrible experience. When we checked into our room, it was obvious it had not been properly cleaned. The sheets and blankets appeared to have not been changed, there was a used bar of soap left in the bathroom, the blankets were covered in stains, and once we looked closer, there was hair all over the bed. Under the sheets, the mattress had stains, dirt, and crumbs. After being in the bed, my family and I became very itchy, which made me concerned about the cleanliness of the room. I immediately went to the front desk and requested a refund because the room was unacceptable. The employee was dismissive, had an attitude, and told me she couldn’t refund me. By then it was already around 11:00 p.m., and because every nearby hotel was either unavailable or too expensive, we had no choice but to stay for the night. I asked for clean blankets, but even the replacement blankets were dirty. We ended up covering the beds with our own clothes so we wouldn’t have to sleep directly on the bedding. The next day, we spent the day at SeaWorld for my son’s birthday. When we returned to the hotel that evening, I went back to the front desk and told them I would not be staying another night because of the condition of the room. I again requested a refund. I was told they would speak with the manager, and later I was informed that I would receive a refund. Instead, I checked my bank account and found that I had been charged four separate times for $154 each. When I called the hotel to ask why I had been charged instead of refunded, the employee simply said, “We’ll look into it,” and then hung up on me without providing any explanation or resolution. I have since contacted my bank, and they are now investigating the charges.

Great service and great stay!! Will be back again for sure!

The location When I first arrive I paid at the front desk went to my room and the ac didn’t work went back to the front desk they switched me rooms and that ac didn’t work either I went through a total of four rooms before I was finally in a room where the ac worked it took me a hour and a half to get settled in while I was being switched they upgraded me to a bigger suite apparently because of all my troubles I went through while being switched again because that ac didn’t work either they did not honor that at all and the first few rooms where very filthy as well the pillow cases and blankets where dirty and had stains on them as well

All was good

Na

All good

Needed more options for breakfast

Nice location as far as things to go see and do in close proximity. The room's floor wasn't clean when we arrived. My wife had to borrow the floor cleaner and mop system from the front desk so our feet wouldn't stick and squeak when we walked. It was as if someone spilled pancake syrup or similar and just tried to dry it with a towel. Then, the final night the elevator stopped working, and it would have been okay if we'd gotten the ground level room as requested. We have bad knees, and have had surgery, but when the elevator works that's no issue. Well, it became an issue the final night and it wasn't resolved by checkout time the next morning. One more thing, the breakfast was NOT as advertised online. There were ONLY donuts and donut holes and cereal, while the listing showed "eggs, yogurt, etc." Just take the things you're not going to supply off the listing, please. That's literally the only reason we picked your hotel over a different one for less money. So effectively, we paid more for something that wasn't even truly available. Please remedy that. And an extra mirror inside the room, not located only in the restroom, would be a nice consideration. They're $9 at Walmart.

Location Facility,not clean at all elevator not working,did not have fire detectors,no phone ,and the worse part was it had roches

Nothing

Not the cleanest

I really liked how close it was to everything I needed it to be close to. The pool was unexpectedly small lol but that’s something they nor I can control

La location