Extended Stay America Suites San Antonio Airport

Nothing Roaches everywhere

The breakfast was coffee and instant oatmeal packs. But it was small but I still slept great.Good location. Only 2 stories which is a plus. The room was too small .I had a remote control to the tv that the whole top was missing it’s just outdated

The receptionist was good. She helped as much as she could with her pulling a double shift. The hotel was completely sold out but our room was no where near the pictures. They have you sign an agreement for a $250 no smoking policy but the room definitely smelled like smoke. Thankfully, we checked the bed immediately and found stains on every layer of the bedding. Coffee looking stains on the side of the bed. There was missing tile from the walls of the tub. Tub looked unkept along with the entire bathroom. The stove top area was burned completely. We had low expectations going in but there was even small residues of either bed bugs or ticks. The water pressure was even low.

The housekeeping Maria always taking care about my room she change my towels every day and keep the room so clean!!! A love e her!! It was hard to found people in The lobby!!

It was hard to found people in The lobby!!

Cheap place to stay in emergency. Better than camping out. Cators to poor folks that steal and mistreat the property I assume? Seemed empty from parking. Old worn rooms. Not kept up. Not well cleaned. Not staffed well. No TP out at hotel! Towels are old stained. Foreigner owned who runs a poor facility from a distance. Staff on their own. Everything

The staff was friendly Roaches dead &alive, broke phone, dead crickets, no clean towels the whole time I stayed there, no breakfast like it was listed that they had,not Clean outside in the parking lot, homeless sleeping in the back of the building, the sheets had poop stains on them… It was the worst stay I have ever had in my life.

It is nice and clean. The shower/bathtub are a bit dilapidated. Other than that it's nice! A/C works great and it's a small but nice room. Excellent bed and pillows. The front desk could be run better. I don't know if they have not been trained or are all new, but I asked the front desk person to extend my stay and he just stared ahead like I didn't say anything. So I said it again and he just pointed to behind him. I had no idea what was going on. I left and then came back and the situation was the same. Finally another guy came out from the back and I told him. He went ahead and processed me. Very odd interactions on three occasions. It's good for the price. You can't check in before 3 however, even if the room is cleaned and empty. So that's odd to me as I travel a lot and most will let you in as soon as the room is available. But again, I think it's lack of training or just a policy they won't budge on. It's in a great location.

Service The minimal breakfast selection in the morning

Where do i start? Reservation was not taken into consideration and the mgr on duty needed a "tip" to bump someone at night to give me there room. It was unethical and wrong, I will be following up with the owners of this facility

The minimal breakfast selection in the morning

All the staff are friendly and kind Not much to say about this since I liked everything about it

Overbooked and did not have a room Dirty , terrible smell in the reception

None

Longer shower curtains, most of the water leaks out and it’s all over the floor.

Location The outside sidewalks were almost all heavily stained by the dripping water from unit ACs and algae growth was strong. Every guest must be tracking algae and bacteria into rooms. Stairwells unclean. Open garbage can under stairwell. There was no breakfast pastry/muffin/granola. Staff offered apologies. Room was cramped, very poorly lit. Refrigerator worked well but had splattered rust over the door surface. Bathtub was dangerously slippery with no gripping surface and no grab bars. No correct size bath towel. Mattress was really soft. The topsheet was also the bedcover. No blanket.

It close to everything I give this place a thumbs ? and a high five ? ???

It close to everything I give this place a thumbs and a high five

Breakfast was an opened economy bag of cereal. No bowls. No milk. Coffee creamer was in an opened cup. Room had roaches so I bought a roach bomb and can of bug spray. I was told I would be moved and never was. Shower head had no pressure. Staff was hardly ever at the desk. I was supposed to clock out on Sunday by 11:00 and I decided to leave on Friday at 7:00 p.m. Staff was extremely rude and liked to try to contradict you when you talk to them about something regarding your room. When I reported the roaches I was basically called a liar. So I took a dead roach and a video of a roach crawling in my bed.

It was amazing and definitely worth the money spent