Extended Stay America Suites San Antonio Airport

Clean room

Affordable price, fridge, stove & microwave available. Seems to have some wear out things that would need to be repaired or remodel.

Affordable price. Some items need to be replaced or remodeled.

Now I don’t want to take my suitcase into my house for fear of roaches being on my suitcase since the suitcase was in my room. This place was horrible. I will never stay here again.

Price

They lied on the site that they had a double beds

Thw employee's where rude and where no help

I was denied access to check in for over an hour while the only staff member in the office ran off with her boyfriend. I explained to her I was moving out from out of start and I had pets in car. It was 3pm and over 100 degrees we waited while she went in her date. We finally left and checked into another hotel. I was denied by both the hotel and Expedia a refund 😭 disgraceful

Nothing Roaches everywhere

Roaches everywhere

The room was too small .I had a remote control to the tv that the whole top was missing it’s just outdated

The breakfast was coffee and instant oatmeal packs. But it was small but I still slept great.Good location. Only 2 stories which is a plus. The room was too small .I had a remote control to the tv that the whole top was missing it’s just outdated

The receptionist was good. She helped as much as she could with her pulling a double shift. The hotel was completely sold out but our room was no where near the pictures. They have you sign an agreement for a $250 no smoking policy but the room definitely smelled like smoke. Thankfully, we checked the bed immediately and found stains on every layer of the bedding. Coffee looking stains on the side of the bed. There was missing tile from the walls of the tub. Tub looked unkept along with the entire bathroom. The stove top area was burned completely. We had low expectations going in but there was even small residues of either bed bugs or ticks. The water pressure was even low.

The housekeeping Maria always taking care about my room she change my towels every day and keep the room so clean!!! A love e her!! It was hard to found people in The lobby!!

It was hard to found people in The lobby!!

Cheap place to stay in emergency. Better than camping out. Cators to poor folks that steal and mistreat the property I assume? Seemed empty from parking. Old worn rooms. Not kept up. Not well cleaned. Not staffed well. No TP out at hotel! Towels are old stained. Foreigner owned who runs a poor facility from a distance. Staff on their own. Everything

The staff was friendly Roaches dead &alive, broke phone, dead crickets, no clean towels the whole time I stayed there, no breakfast like it was listed that they had,not Clean outside in the parking lot, homeless sleeping in the back of the building, the sheets had poop stains on them… It was the worst stay I have ever had in my life.

It is nice and clean. The shower/bathtub are a bit dilapidated. Other than that it's nice! A/C works great and it's a small but nice room. Excellent bed and pillows. The front desk could be run better. I don't know if they have not been trained or are all new, but I asked the front desk person to extend my stay and he just stared ahead like I didn't say anything. So I said it again and he just pointed to behind him. I had no idea what was going on. I left and then came back and the situation was the same. Finally another guy came out from the back and I told him. He went ahead and processed me. Very odd interactions on three occasions. It's good for the price. You can't check in before 3 however, even if the room is cleaned and empty. So that's odd to me as I travel a lot and most will let you in as soon as the room is available. But again, I think it's lack of training or just a policy they won't budge on. It's in a great location.

The minimal breakfast selection in the morning

Service The minimal breakfast selection in the morning