Home2 Suites by Hilton San Bernardino

Excellent

We Like

Exceeded my expectation

A lot of noise un the roof

I notified the front desk via texting when they sent me a check-in to see how we were doing. I explained what have happened and they were quick to offer a solution to have us change rooms, but because of our schedule and the fact that we were traveling with kids switching rooms mid-visit was difficult. We ended up staying in the room and in all seriousness just said we will toss the socks because they were so black from walking on the floors. All in all this stay was great just with those hiccups. I will say there was somebody staying on property that was smoking marijuana that you could smell in the hallway but the smell would was not in our room.

I really liked the property.

No words to say my partner and I were happy to stay there

It was close to many restaurants.

The hotel is very nice. The breakfast could and would be nice if it were opened a little bit longer. The staff were very friendly.and the hotel was kept very clean. I was shocked that they charged for parking daily. It's not even a secured or covered parking.

Home 2 suites gave me a room with no black out curtains the light was coming in all night I couldn’t sleep. The sunshine in my face as soon as it came out, I didn’t get any rest at all. So I spoke to the manager he said I would be awarded 10,000 points and I have not received anything. These rooms are $200 plus and for them to not have their stuff together is ridiculous and to just lie like that thinking I won’t be back to speak to them about this is just absurd. Not o worry manager I’ll see you soon and plz save your excuses their lies anyways!

Great stay for family visiting from out of town. Rooms are spaces and beds are comfortable! Location is a huge plus, there are stores and restaurants nearby too! Staff was amazing and breakfast was yummy!

Everything from the design, the staff, and amenities. N/A

Great stay with great breakfast options N/a

Staff is great. Breakfast enjoyable. Not as clean as previous stays. Still enjoyed our our stay.

I was not told about the extra fee for parking

$20 Parking fee

Arrival went good however the floor of the room was dirty. Lots of pet hair and dirt. I had taken my shoes off and my sock were gross after walking around the room. We arrived late so I had to wait until morning after 9am when housekeeping was onsite to use a broom and sweep the floor. Other than that the stay was fine.

This is a great place to stay. The kitchenette was wonderful. Very clean. The outdoor fire pits were so nice. Breakfast was good but often the hot items were cold. It took a while for the bathroom sink to get hot water. Finally, you will need to pay for parking. The location is great. Would stay again.

In regards to friendly staff and cleanliness, the hotel is a great place to stay. No complaints there. Now breakfast was not up to my standards. Very simple and not very desirable. Parking is not part of your stay. You do have to pay for parking and just did not make sense to me. Never been to a hotel who charges for parking.