Home2 Suites by Hilton San Bernardino

Hi

Breakfast is good and beds are soft

The only complain I have is that the floors are not super well sound proof so when we stayed on the 3rd we heard people walking above us till 12:30am and right away at 6am.

There was unexplained noises and a loud sound in the room in the morning that was annoying

This is our go to hotel every time we visit San Bernardino. We love how accommodating and friendly they are. It’s always a comfortable visit.

(of 6) 4 adults to preteens. PROS: the room was VERY SPACIOUS. Bigger than any other family suite that sleeps 6 that hasn’t been a timeshare. The room was clean, was supplied dishes, paper towels, dish soap & sponge. There is no stove. All appliances in the room worked perfect. There was a large variety of buffet style breakfast items. CONS: THEY CHARGE $20 DAILY FOR PARKING! The COMMON AREAS of the hotel were gross, bathrooms were filthy, no toilet paper, no paper towels, and there was water and dirt all over the floor for the 3 days we were there(Front Desk was notified 4 separate times) . ALL of the breakfast items were cold (except oatmeal, waffles) . The pool water was very cloudy, the gym smelled like dirty feet. The rooms have NO sound proofing! We heard everything coming from above us and next door. The other guests were not yelling, running or jumping. Just normal activity just an example of how thin the walls and floors are. The front desk kept getting complaints from the Karen below stating there was too much noise coming from our room. One, no one was running or jumping, just walking. Two, We moved the table that has wheels on it that is used for dining. If that made too much noice not our fault. Three, we put out the sofa sleeper, again it did not hit the floor or anything like that. So again if that was too noisy not our fault. Four, it was daytime.

This place is great always love my stay at home2, but was my first time at this location and we didn’t get no rest, the upstairs was so loud from early morning till 2am, it was like an elephant was just walking back and forth all night long, I complained about it my whole stay I was up at 6am sending a complain and we even checked out early due to this issue worst 2 night ever it would of been nice for a room change but no offer to solve the issue

Was what was I expect from a Hilton Property Excellent Stay- will be back to this location in the future

Just the weather, my stay was perfect

Good

The facility was very clean, warm and welcoming.

Nice location, the room was spacious, clean, breakfast was good.

Great experience all around. The room was clean, the staff were really kind, and the in‑suite kitchen was a huge plus. Felt like a little home away from home.

Had a great stay everything well maintained.

Thanks for the great experience

Excellent

Except Pool Areas Pool water dirty and no clean towels

Pool area is not cleaned daily . The tables have towels and food and trash in them both days of my stay this time and last time and the pool looks dirty

Clean and nice staff

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