Candlewood Suites San Diego by IHG

the place was clean and well maintained. the kitchen was well stocked. had a wonderful stay

Nothing It was disgusting. Had mold in our bathroom and outlet was covered with roach poop.

Nothing really It was run down, not clean, and the room had an unpleasant odor

It was a nice stay!! More things could have been working. But overall it was fine.

Location was good. Staff were really helpful. But the property is not clean and it is not well maintained.

Great affordable hotel in a great location

The TV don't work broken TV broken

TV broken

Toilet didnt work in our 2 bathroom unit. And to top it off key card readers barely worked. Really horrible stay especially with 3 kids. We ended up leaving after 3 days we could not stay any longer it was disgusting we ended up going to courtyard by Marriott and lemme tell you much much better.

When we entered the room, the staff had to remove an air-freshener unit, but once we got in, we could tell the room had reeked of weed. Also, the front bathroom toilet didn’t flush unless I opened the lid to make sure the basin was full of water.

Everything was amazing!!! Had little small minor hiccups with one of the air conditioners and the TV not working but was fixed. I was very impressed with the room and kitchen size. Perfect for our family of 5. The back of the hotel looked like a forest; kinda creepy. All in all it was extremely nice and great customer service.

Good The floor was unclean

Beautiful view

This hotel is extremely overpriced for the condition it's in.

Kitchen was fully equipped

The one staff I interacted with was very kind and helpful . I reserved a suit with a roll in shower because my father is handicapped. He doesn't travel because it is very difficult. We only made the trip because his brother died. I say this to express how important the shower was. When we arrived the girl at the front desk, Diana, let me know they had moved the room. The new room was not handicap accessible. She then tried to move us to another accessible room but was unable to because it only had one bed. She then offered to find a shower seat. Diana was very helpful. Unfortunately, the shower seat was unstable and when I tested it it fell into the tub. If I had put my dad on the seat it would have required a 911 call to get him out of the tub. My mother and I ended up having him sit on the toilet and using a pot and wash cloth to clean him as well as we could. When I tried to call the front desk to get more towels due to the floor being wet no one answered. Later I went downstairs and there was no one at the front desk. The last thing, is that we dropped something this morning and in looking for it we found a pacifier under the couch. Definitely had not been cleaned as we have no children with us. Overall, I was very disappointed. The only reason I chose this hotel was for the suite with the roll in shower. Also, when we checked in Diana mentioned that they like to book longer stays and that sometimes third party sites book rooms that are not available. I booked the room on 2/26 for a 3/22 arrival. That was almost a month where they could have let me know if there had already been someone else booked in the room when I booked it and I would have tried to find somewhere else that would meet our needs.

I reserved a suit with a roll in shower because my father is handicapped. He doesn't travel because it is very difficult. We only made the trip because his brother died. I say this to express how important the shower was. When we arrived the girl at the front desk, Diana, let me know they had moved the room. The new room was not handicap accessible. She then tried to move us to another accessible room but was unable to because it only had one bed. She then offered to find a shower seat. Diana was very helpful. Unfortunately, the shower seat was unstable and when I tested it it fell into the tub. If I had put my dad on the seat it would have required a 911 call to get him out of the tub. My mother and I ended up having him sit on the toilet and using a pot and wash cloth to clean him as well as we could. When I tried to call the front desk to get more towels due to the floor being wet no one answered. Later I went downstairs and there was no one at the front desk. The last thing, is that we dropped something this morning and in looking for it we found a pacifier under the couch. Definitely had not been cleaned as we have no children with us. Overall, I was very disappointed. The only reason I chose this hotel was for the suite with the roll in shower. Also, when we checked in Diana mentioned that they like to book longer stays and that sometimes third party sites book rooms that are not available. I booked the room on 2/26 for a 3/22 arrival. That was almost a month where they could have let me know if there had already been someone else booked in the room when I booked it and I would have tried to find somewhere else that would meet our needs.

Has two bathrooms. One bedroom is open to the kitchen and living room, so has no privacy. The other bedroom has a door and is adjacent to a bathroom, but is not an en suite. There is no breakfast, but a Food 4 Less grocery store and Target are nearby, and it seemed like a nice area not far from the airport.

Bad

The rooms were very large, it was like living in a 1 bedroom apartment. Everything was very clean. The kitchen had a full sized fridge/freezer, cooktop, microwave. The bed was comfortable. Very quiet, slept well. The employees were friendly, the free purified water in the lobby was great. The location was excellent, 15-20 minutes to everything we needed to do. Only a 10 min drive to everything Hillcrest has to offer including a Whole Foods. The water alternated between hot and cold in the shower so you had to constantly adjust it while bathing. It is a non smoking hotel but they have a smoking area right in front of the hotel. The smoke goes into the lobby and each time you enter the hotel you smell it. yuck.