Club Wyndham Canterbury

Very good

Old historic hotel Rude check in people initially refused to let us use luggage cart. 68 years old, not even an option to go without. Told us about liability issues and then proceeded to high-pressure us about their timeshare program. Wouldn't leave us alone, just kept begging.

spacious room, helpful staff very nice and excellent attention.

Clean and the rooms are spacious N/a

room are big and clean. the kitchen was convenient

Spacious rooms with kitchenette

My stay here was enjoyable. Great amenities and great staff. From the gym to the gaming room, there was so much to enjoy, The lobby alone was impressive. Representatives at Concierge were so much fun and provided a great variety of suggestions for dining and attractions. We felt very welcomed. The suite was very clean, nicely prepared, and equipped with everything needed, down to utensils and dishes. It was great to have a laundry room onsite. The only issue I experienced was from the room being right next to the elevator. The noise from the elevator sounded like an underground subway passing through. If possible, would prefer a room down the hall, away from the elevators. The location was within walking distance to Union Square. I would return to stay here again.

Nice

When i booked i asked for a quiet room on a high floor. They put me on the second floor and the ac compressor was right outside my window making noise 24h. The gym is pitiful, they do not have daily cleaning, so i stayed one week and my room was never cleaned, and the area is dodgy full of drug addicts and homeless people.

The location and the size of our apartment. Staff were nice. 1- Our mattress was too soft and not comfortable. 2-The kitchen sink was TOO small for its big faucet. It was very tricky (almost impossible) to rinse something without water pouring everywhere. Also, the kitchen needed more kitchenware: it lacked Colander and a big tray to name a few.

Location The staff Mel, told us with so many freebies we didn’t know it come it a catch. We suffered of paying more and far at the parking lot she recommended. We didn’t flew all the way to San Francisco just to attend a seminar for time share. Our room description with city view….

The bed mattress could have been better one side had been over slept on

Staff was awesome location was with in walking distance of restaurants The bed mattress could have been better one side had been over slept on

The hotel was gorgeous and very well maintained! The room was very nice and had everything that we needed. The staff were extremely helpful and very knowledgeable about the area. They helped to make our family vacation even better. I would highly recommend this hotel and we will definitely be back!!!

Wonderful staff, great location, beautiful room, comfortable bed, convenient fitness / snack rooms. -

Exceptional

The reception is manned 24/7 and the staff were always very helpful. The games room is a nice touch and the entrance hall area very impressive. Booked for three male adults, the rooms and beds were not really adequate. The double bed was small, and the sofa bed not very comfortable. The property is fairly central but close to 'the tenderloin' which is not an area to walk around alone at night.

Superb

The room size is good and the furnishings are new This was a nightmare stay and further excerbated by the total lack of empathy by both Booking.com and the Hotel. On day to we ventured 2 lanes to the left of the hotel ( rated 9+ on location ) to geary street only to realise this is the hub of homeless + addicts. One of addicts chased us ( me + wife and a 3 yo in a pram ) which totally scared the life out of us. We rushed to the hotel explained our experience and decided that we no longer want to stay in that area for the reason that we clearly felt unsafe in that homeless addict infested area. This is where our ordeal began. Being a genius member I raised a request on booking.com and at the same time informed the front desk + Also dropped a message on Booking.com. Booking.com got back after 4 hours of what was clearly marked as an urgent request, saying that they had further raised this request to the hotel. Now I was supposed to wait for 48 hours before I could get a response. This request was clearly raised as an urgent request, citing safety reasons. The SOP Booking.com has is that, while you are staying in a hotel where you feel threatened or have safety issues, the response time is 48 hours. This totally boggled my mind. Over the next 48 hours, the hotel completely chose to be silent on this request, clearly on booking.com. We went to the front desk at least 2-3 times, and every time the person sitting there said that they were not the right point of contact to take this decision, and we should come at a later time. Finally, after giving a person on the desk a piece of our mind and asking for a decision, they clearly said that under no condition would they be able to process a refund for leaving early. We had to stay there five nights, or we were free to check out early and forego our amount. While I understand that the hotel can do this, what shocked me was how Booking.

Great renovated suites, we were amazed by how much they updated the rooms and it was way nicer than the photos