Hotel Amari

The top floor room we got 2nd time was good (average) The lady at the register was very nice and helpful. Offered us the room before check in time.

Not a whole lot Staff unhelpful , dirty , very old

The location is perfect, the staff are very helpful. The hotel needs a little bit update.

En relación a la reserva, un día antes intenté hacer un cambio de mi reserva (de 6 noches quise reducir a 3 noches) y no pude porque los contacté a través de Expedia y según el agente de esta empresa, solamente la gente del hotel podía hacer el cambio y en ese momento no estaba el gerente quien debía decidir. Luego una vez al llegar al hotel comenté mi intención de cambiar la reserva y me dijeron que debía solicitar a Expedía. Lo volví a hacer virtualmente y desde esa empresa me dijeron que debía hacerse el cambio por la gente del hotel, pero que el gerente quien debía autorizar la modificación no se encontraba. Me tuvieron así hasta que pasaron los 3 días y ya tuve que salir del hotel. Desde Expedia me dijeron que iban a gestionar la devolución de por lo menos parte del dinero de los días que no me quedé en el hotel, pero unos de días después me informaron que el hotel no autorizó la devolución de los fondos. En síntesis, a pesar de todos los chats con agentes de Expedia, las conversaciones con la gente del Hotel y los correos con Expedia no me solucionaron el inconveniente y no me devolvieron mi dinero por 3 dias de salida anticipada. Fue mi peor experiencia en reserva de un hospedaje (eso que viajo 5 veces al año a diferentes partes del mundo y fue la primera vez que hice una reserva a través de Expedia).

location is great. The room is small, but for the price and location, it's fantastic. I had booked twin beds, which are a bit small. Charger are still USB-A, which seems a chronic issue in the US. Also, the plugs next to the bed switched off with the light, so charging phones overnight was a mess. This isn't ideal and is not marked anywhere.

The hotel is located near Union Square, restaurants and theathers. It’s confortable and affordable.

Location

Nice and clean and close to union square. Bathroom door not working

Muy sucio y viejo

I love older hotels, they have history and arn't just plastic hype. My room was clean and smelled clean. The hallway was from another age and so were the staircases so very pleasing. They have an elevator and a dumb waiter. I used the elevator (no worries). Yes, vintage hotels have differences because they are old and that appeals to me. I don't think this hotel had amenities like a weight room or swimming pool. I didn't care because that isn't important to me so didn't notice or ask. I use a hot spot (for privacy and better upload speeds) and a lap top so no idea about their wifi. I wanted a hotel that was central to the area I needed for a meeting. There were several options for public transportation (I used Bart from SFO and then the bus system). There were many local places to eat (I loved the Diner on Geary and Mason. And I did see some interesting music venues all within walking areas. The folks at check in were knowledgeable about local sites and buses. Ticked all the boxes for me. But I am not a "bright young thing" who wants social media hits. Not against that but want comfort and convenience.

Great stay! easy, accessible, and clean!

Excellent value and great location; would definitely stay again and recommend to others.

Rooms are very small. depending on which site you look at amenities are different than when you check in., they do a $250 deposit they actually remove or charge you then return it upon checkout. there is no breakfast as stated.

N/a Took a long time to be able to check in. Not the workers fault tho, there was a big group having problems before us.

Did not stay here. The area was very interesting. There was no parking and deposit way more than the Hilton. So went back to the Hilton.

Great location but failed to honor my Travelocity reservation. Upon call to confirm late arrival, they claimed they did not have my reservation. Once I arrived, they found it but then claimed they had no Queen-bed room, so I took what was available, which was a re-purposed cot on wheels made to look like a twin bed. It was awful. For my second night, I renewed my request for a Queen bed but was told I could only get it if I agreed to pay more. Deeply disappointed that I did not get the room that I was promised through my Travelocity reservation. Anyways, it's well located and has a cool retro vibe, but I probably won't stay there ever again.

The location was great Close to ion square and downtown. You could hear people talking but I suppose they could hear us too.

The staff were super helpful. the room and amenities were lovely. I would have loved a way to heat the room at night.

Can't find a fault!

Rude staff.