The Donatello

The rooftop area was very nice,

Exceptional

Great central location, great restaurants within few blocks, 5 star experience all around , we walked all the way across the Golden Gate bridge. Clean and spacious room, helpful staff, secure valet parking. Only downside was only one of the two elevators was working during our stay, but not a big deal for a boutique size hotel. Definitely recommended.

Exceptional

Highly recommend not paying for valet parking. They charged us an additional $10/day for a midsize SUV. There’s lots of parking options that are much cheaper. Will not do this again.

Very good

All staff was very nice and helpful when needed

They have a club on the the top of the building with spa and a tables outside and seating inside with complimentary coffee and tea. It would be nice if they had some breakfast items. The restaurant only serves lunch and dinner. The location of the hotel is ideal and staff is friendly.

Hotel is undergoing some renovations but they did not impact our stay. Always make time to hit the steam rooms and hot tub. Staff is always so friendly and helpful, we stay there every summer.

We had such a great time! Game room was a hit for my son! He wanted to play in there all day! Close and walking distance to many places. Will definitely stay there again.

Rude racist and overpriced

Rude rude and not worth the money Rude racist and overpriced

Lovely hotel in a great location. Within walking distance to a lot of sights and down to the piers. Room very spacious and clean. Staff helpful and friendly, we also used the valet parking which was helpful. Would definitely stay here again.

Staff was very friendly and helpful. Bed and linens were super comfortable. Great location - only a few blocks from Chinatown. Shower was wonderful. There seemed to be a lot of confusion over request for late checkout. I asked every day of stay and got a vague answer every time. Phone system also was down one night we were there; didn’t affect us really. The coffee maker in room was very confusing. You need to provide instructions. It would be nice if there were grab and go selections for the morning.

Exceptional

the room was amazing, comfortable, had all the amenities the rooftop is not really a rooftop , more should be offered on the club level, and the jacuzzi is just for 1 or 2 people no privacy

My one negative comment is about the checkout time, which is 10:00 am. When I checked in, I asked about a late checkout. I was advised they couldn't approve it and to call between 7-8 on the morning of the checkout. When I did that they advised "we can only extend for 30 minutes, until 10:30." I have not experienced a checkout time before 11:00 am in memory and certainly have been extended at least an hour at every other hotel I have ever requested it at, which is rare.

Great hotel. Really comfortable room, all the amenities, and very accommodating staff. They brought champagne and snacks to our room for my birthday.

Great location and and spacious rooms

Superb