The Donatello

My one negative comment is about the checkout time, which is 10:00 am. When I checked in, I asked about a late checkout. I was advised they couldn't approve it and to call between 7-8 on the morning of the checkout. When I did that they advised "we can only extend for 30 minutes, until 10:30." I have not experienced a checkout time before 11:00 am in memory and certainly have been extended at least an hour at every other hotel I have ever requested it at, which is rare.

Great hotel. Really comfortable room, all the amenities, and very accommodating staff. They brought champagne and snacks to our room for my birthday.

Great location and and spacious rooms

a guide to local markets, liquor stores, etc of whats around the neighborhood.

Close to Union Square and so many other attractions. Also very great location for transportation.

The area nearby is nice in most directions. You can end up in a rough part of town if you aren’t sure of where you’re going, but the other directions have plenty of great food and public spaces.

The room was fine however the TV was less than acceptable. I went there during World Cup week and they had no coverage on TV in the room. They had a game room that had no coverage of the room and their spa area closed at 10 and when you’re in San Francisco, when you go out late and you come back in that area was closed. I don’t understand why it should’ve been open at least 24 hours. There’s a small Jacuzzi and then there is a hot room. Also my husband left his shaver charger in the room. When we laughed we checked into another hotel. We realize we left it in the room when we went back to the hotel they refused to check in the room to see if it was in there they said that they did not want to disturb the other party. I mean serious that made no sense to me at all. I will not be staying there again.

Excellent staff. Friendly and helpful.

I was pretty happy with my stay here. Apparently it's a timeshare place, but I just booked it as a hotel. Since I was working in SF for six nights, the Donatello was ideal: centrally located to transit (I took BART, Muni, and CalTrain), equipped with a kitchenette space, and with a water bottle filler just a few doors down from my room. Overall, I was happy with the room, though communication about some aspects of my stay was confusing. I had no idea if/when my room would be cleaned, for instance, and there was no booklet of information in the room. The room was cleaned once during the trip, and though the hotel confirmed a second cleaning would occur, no one from housekeeping showed up to do it on the scheduled day. Also, the Expedia description says there's a business center, but there isn't one, so I had to reach out to the front desk about a print job. They did it with no issue, however.

Staff were so helpful and very welcoming. Never tried the onsite restaurant, but it smelled amazing and we enjoyed the happy hour specials. Filtered water available in the lobby area, along with a mini convenience shop with snacks and drinks. A great location with many restaurants, convenience stores, and other amenities nearby. Minutes from great shopping and food. Concierge gave great recommendations and was helpful in helping plan our visit. 10/10 service. 10/10 staff. 10/10 stay. We’ll definitely be back!

Everyone so friendly and helpful. Great service. Very convenient having a small kitchen. We definitely going back!!

Wonderful and helpful staff, always willing to go an extra mile for you at any time. Great location with easy access to everything downtown. Rooms were surprisingly large and had a kitchenette which was nice, but very clean and comfortable.

Superb

Exceptional

We had a great stay. The room was spacious and had great amenities. The locker room area was really nice. All the staff were very friendly. The location overall is good. It is downtown so can be sketchy nearby but we would definitely stay here again.

Large room with plenty of space to spread out and a small kitchenette area with small fridge, microwave, dishwasher, sink. Bathroom was clean and well updated. Really appreciated having filtered water and ice machines on my floor. Hotel was quiet, no disruptions overnight. Bed was comfortable. Overall a great, comfortable experience! The fitness center was quite small. Tons of restaurants around and easily walkable.

Spacious, comfortable room in great location. Quiet, smaller facility. Nothing negative to say

Staff is courteous

Great location and personal welcomes. Made me feel as if I had returned home.

Location as well as amenities in the room with refrigerator microwave coffee maker, small dishwasher as well as cups, dishes dishes, etc. Coffee and tea upstairs with lovely rooftop terrace, but would’ve been nice to have light morning breakfast there as well. Even though they had a restaurant for dinner, it was not available for a very light breakfast in the morning. Whole fruit , individual boxed cereal and chilled individual yogurt would be simple and appealing in the lovely terrace room.