Hyatt Centric Fisherman's Wharf San Francisco

Food and service at restaraunt are just ok. Hallway carpets are very dusty and dirty. Escalator and elevators are broken a lot. Location is great. Rooms are nice. Got the deluxe and really enjoyed the extra space. Bed lights (sensor) are really bright, especially in the middle of the night but a nice touch.

Negatives: Rooms are small but it seems standard for SF. No coffee?! That should be a standard in the lobby. Customer service needs some improvement: we waited an hour for towels at the pool because they didn’t restock and had to request multiple times. Unacceptable. We had an electric vehicle and they provide charging but during our 4 night stay it was near impossible to get it on the charger (there is only one!?). Extremely frustrating and misleading. We finally got valet to charge it for a little 30-50 mile bump, but it wasn’t sufficient and we had to charge elsewhere. We also had to beg and plead to get it on the charger but there were always 5+ vehicles ahead of us. They need to add several more chargers. Terrible service wise. Elevators were also a HUGE issue as all were broken except one. It created massive lines and wait times. I’m not sure we would book this hotel again until these issues are remedied.

Nice location. Clean

Good!!!

I understand it’s first come first serve for chargers but you have to depend on the valet to plug your charger in and the chargers did not work. My car was receiving an error code from the chargers. I was hopeful to have a full charge by morning and I was only able to get about 20 miles added unfortunately. Other than that the stay was peaceful and the hotel was in a great location and clean.

Good location. Elevator did not work. The room we reserved was not available. Staff was friendly and tried to help

Location. Walkable to pier

The Hyatt had everything we needed for our stay. Close to the wharf, secure parking, a laundry room, an excellent gym, and comfortable accommodations. I got pretty ill during our stay, and I was incredibly thankful for the spacious toom.

Friendly staff, very helpful Pillows were thin

I fell over blankets that where thrown in the hallway the place smelled like throw up it was disgusting I checked out the same day

Breakfast was good The fees charged for departure $40 USD for location charge This wasn’t noted when we purchased

location and staff shower was broken

The shower had hair in it. They had cups to drink from in the bathroom eeeww and the cups were dirty. The toilet had pubic hair on it and poop stains in it. The hallway to our room had an awful odor. The website description showed an ocean view and a view of the city we just had a view of a building. It also said complimentary breakfast and that was shut down for some reason. The hot tub was small and not hot at all the pool was freezing. They are way over priced They should charge for a motel 6 price.

Friendly staff, very clean room, used valet parking, which was so nice, Room temperature was easy to control. Pool looked very nice and clean. I would recommend staying here and we would stay there again.

Very clean and modern Area was very expensive

The parking price was a bit high, but that is San Francisco these days.

Traveled with family. Had 3 rooms all were well maintained and clean. Breakfast was included from the attached restaurant! We will definitely stay here again.

Great location

Great location and friendly staff!

Close to attractions Hidden payments. Charging for extra taxes when booking said all taxes were paid