Kimpton Alton Fisherman's Wharf by IHG

Our room was really comfortable. We even had an In 'N'

Staff was very helpful. Property was clean

If you want to be in the heart of it all and comfortable while you stay, stay here. It's the only place I'll stay in the area. Fantastic staff, top notch facility and a great location. What else do you need?

I had a terrific stay. One of the elevators was briefly offline and probably needs some maintenance. It was up and running thereafter and I never saw the problem return. The elevators are a little slow in operation.

Great location and a clean room, which were my top priorities. I didn’t use the other amenities, so I can’t comment on those.

Amazing hotel and the staff were also amazing

Great location with proximity to SF sights. Fun atmosphere, quiet room.

Window shades allowed too much light in from the Main Street. Pillow over my head type restless night

Location, cleanliness, staff were accommodating, and the restaurant on site was great. The valet was nice, and it had a good view of the city from our room. The free wine and beer in the evening was a nice touch! I can't say anything negative but it would be nice if they had an espresso machine and a bigger snack area since stores are not near the hotel.

Perfect

The rate for valet parking was very high Only hotel that did not offer coffee or fridge or microwave in room. And we were over charged $44 for no reason. Will not recommend this hotel or plan to stay at this hotel in future.

Quiet. Great stay

Every staff from front desk is not nice. Room service is great! The room is clean!

Room was flawless, great space. Nice and quiet. As I stay for a race event (and a number of athletes were stating also) I would have preferred a continental breakfast the morning of the race. That wasn’t possible. The reception and bar staff were very helpful and pleasant.

Over the course of two different days, the hotel misplaced my parcel twice. When I approached the front desk to ask about the process for locating a missing package, the staff member on duty (Hispanic male working Sunday evening 6/7 around 9:00 PM) was unprofessional and dismissive. He told me there was "no process," for lost parcels suggested I come back in the morning or ask housekeeping, and when pressed further, simply told me to "ask Amazon" if it couldn't be found. For a 4-star hotel, losing a guest's parcel and responding with such a dismissive attitude is completely unacceptable. Fortunately, we asked again later and received a much better response. A front desk lady and her manager (who had silver hair) were very helpful and successfully located our parcel. I appreciate the clean room and the manager who eventually resolved the issue, but management needs to address the lack of professionalism and basic customer service training with their evening staff.

Excellent service! Clean and great location

Most comfortable bed and friendly helpful staff. Rather expensive.

Hotel was small for the price we paid! Bathroom the plug in Was on the other side of the bathroom!

High quality bed and room design. No breakfast included. Breakfast option is a regular restaurant that’s not great.

The staff was very nice and professional including the valet staff.