The Clift Royal Sonesta San Francisco

Excellent experience! Excellent front desk staff on night one.

We got a free room upgrade with our Expedia Gold membership and we loved our room/upgrade. It was very spacious and comfortable. We also got a $20 drink credit, which we used at the bar next to the lobby. It’s a cool bar and our bartender was really nice. The location is good too. Overall, a great experience.

Absolutely enjoyed our stay here they were great and the hotel is really nice !!!

Very good

I didn't park there, instead finding a garage nearby for half the money.

The staff were helpful and the rooms were cleaned each day with swiftness! I would stay here again.

Good

It was perfect. I will be back.

Hotel is very clean, and the bedroom very comfortable

good view good bar

The rooms are spacious and quiet, We were on a higher floor. The staff were helpful and friendly. Despite some reviews about the area being on the border of the tenderloin we never felt unsafe. There would be no reason to go left out of the hotel which is towards the tenderloin district. Instead you would go right and its a few minute walk to union square. Convenient location to the cable car , transit and walkable to many main areas and attractions.

Exceptional

Superb

Staffing is one area that could use improvement. The front desk clerks were cool and uninterested in doing anything other than the required. First day I asked the front desk young man if he could recommend a good restaurant for dinner. He looked at me and said “ They’re all around here”. Wow. So helpful. Since I had to add days onto my reservation several times ( my check out being delayed due to ill family members) I interacted with at least 4 different desk clerks. None called me by name. None thanked me for staying with them. For a hotel that charges $350+ a night they should train their front line employees to be personable and friendly. Maybe remember the name of the guest that is staying for a week?? Frederick’s is the cafe that is open for breakfast until noon. Good food, limited menu. Staff was pleasant but you line up and order, take a number and they bring your food. For this ‘service’ they automatically add the gratuity to your bill. There are no lunch options as the cafe closes at noon.

Superb

Hotel was great. I highly recommend-clean & spacious rooms, friendly staff, quick checkin and excellent on site dining.

Great stay. Nice lobby with attached coffee shop. Two blocks away from a parking garage. I only wished the windows could open a few inches to let fresh air into the rooms.

The staff was helpful and friendly. The beds and pillows were very comfortable. The breakfast cafe was good and efficient. Hotel is located near multiple rail lines.

Exceptional

Great stay, friendly and very helpful staff.