Touchstone Hotel - City Center

Convenient for next day cruise. Easy walk to diners and Ross.

The staff is super friendly. Room is tidy and clean

Exceptional

The hotel is very clean although it’s a little small. But that what we are paying for, no complain. The staffs were helpful, giving us helpful tips about the neighborhood.

Good

It having luggage storage The coldness at night and the traffic noise and it could be a tad cleaner

Superb

Exceptional

Exceptional

Exceptional

Pleasant

The bed is old and not comfortable to me

Room was very nice & well maintained. Hallways & entrance could use a little work. The lack of free coffee was disappointing. Staff was super courteous & helpful.

Good

Downtown area accesible to all No hygiene kit

No hygiene kit

Es war alles in Ordnung.

The room was a lovely Art-Deco inspired room. It was small, but had lovely aesthetics. No refrigerator, and It was on the 6th floor, and the windows were opened with NO SCREENS ! I immediately locked the windows upon arrival. There was a COCKROACH in the bathroom on the wall. I photographed it. The real problem is this: I was told by the Hotel to park in front of the hotel, in-order to check in, and bring up my luggage. They had ONE PARKING SPACE white zoned that the OWNER of the Hotel and Deli was parked in, so I was forced to park behind the owner’s vehicle where HE had placed 2 Orange cones to block the white zone ! I had followed the Hotel’s directions, and I got as close to the cones as I could. I was still MORE THAN 18 inches away from the curb. All because of the very INCONSIDERATE OWNER OF THE BUILDING was taking up the ONE PARKING SPACE that I needed to check in, before moving my car to the parking structure. No free or included parking here. I got as close to the curb as I could, And I still, after only 15 minutes — (edited to add, - how exactly did the owner know that I parked there for “32 minutes" ? Did he have a stop watch ? If he was so attentive to the time frame, then why did he not help me, as I was one of his customers ?) It makes me wonder if he somehow benefits from people getting tickets, - or something like that. I GOT A BIG FAT PARKING TICKET ! HE BLOCKED THE CURB WITH CONES, in front of his own building, making it impossible for HIS Customers to check in. Is it even LEGAL for the Owner of the Hotel to block Geary Blvd’s White Zones, - with Traffic cones ? Now, I have to wait 90 days to see if SFMTA will side with me on this ticket issue. The owner saw ALL of this happening, and he did not lift a finger to help me! I would NEVER stay here again. So, be very careful if you book this hotel, if you do drive into the city. Also, I refuse to eat at his restaurant, - David’s Deli, for the same reason. Perhaps Mr. Touchstone Hotel should go back to business school, and take the class : Customer Service, - 101.

Very good

The night desk attendant was so lazy. Asked for an extra pillow and he didn’t even attempt to help. Just said no. Loud. Might as well have been sleeping outside. Without AC as well. Won’t be back.