DoubleTree by Hilton San Jose

Staff were very helpful. Room clean but need to focus on liquids. Shampoos and conditioners as well as liquid soup on sinks. Need to be refilled.

Very impersonal staff. They don’t have in room dining options. Not any better than a regular low priced motel.

Very dated hotel and in many ways run-down. Very noticeable smell of old smoke in room. Friendly staff did help me move rooms to one with newer carpet. Have nothing against the staff — the hotel itself is just not up to par. The cost they are able to charge is purely because of location. Know before you go.

The room hasn’t been updated in decades. The carpet was very old, stained, dirty and gross. The bathtub and toilet made regular bubbling noises in the night.

The hotel is comfortable and convenient

Great hotel, staff and location to airport and travel links to city.

Unfortunately, overnight someone broke into our car by smashing the window. We later learned that six other vehicles in the same parking area were also broken into that night. We filed a police report, and according to the responding officers, hotel security stated that the parking lot cameras were not functioning. We were then told by the hotel security that their insurance would take care of it, so we didn't run the repairs through our insurance.. Fortunately, we did not leave any valuables in the vehicle, so nothing was stolen. However, we were left with the cost and inconvenience of replacing the broken window. Afterward, the hotel's insurance company contacted us and informed us they would not cover any of the damages. What started as a $300 hotel stay ended up costing us much more $$$ after repairs. If vehicle security is important to you, I would recommend considering one of the other hotels in the area that offers secure parking with functioning surveillance. This experience was a major disappointment and not what we expected from a Hilton property.

Property was great. Staff was great. The brooms were a little outdated, but overall very clean and well-maintained.

They only suggestion is sell milk if you are handing out Double tree cholate chip cookies!

Convenience to the airport, nice amenities and clean safe location

the hotel itself is old however rooms are clean and the staff are helpful. the bathtubs are old school need to be renovated to shower boxes

Pool was beauty, hotel was very clean, airport shuttle was great.

One tip for anyone staying here for a job interview in San Jose: check the iron before using it. Mine had melted plastic stuck to the bottom. Fortunately, I noticed it before ironing my dress shirt. Otherwise, it would have ruined my interview shirt right before one of the most important parts of the trip.

Very dirty property and room

Food below average.

Shuttle was not reliable. I waited over an hour for the pick up upon arrival. I was nervous about my morning flight so I paid for an uber instead of the shuttle service.

This property was horrible. The showerheads were from 1970. You couldn’t even barely get dribbles of water out of it. It was very worn. Let’s just put it that way you don’t get water in the room. It was just very under average disappointing for Hilton. It used to be great as the red lion hotel.

Nice place but misleading in the ad. Owner was present and additional guest. It said id have the home to myself

Location was great It needs to be remodel

Room and bathroom was clean. However, my room did not have a refrigerator.