Hyatt House San Jose Airport

Our 2nd time staying here and it was less crowded. Hotel added a new feature to the elevator, which you will need a key to go up to your room. Overall, hotel was clean and staff was helpful and friendly.

The airport shuttle was prompt and the drivers were courteous and helpful. Front desk employee Jose Solorio was knowledgeable, helpful and friendly. The person who was checking me in immediately told me that even with a reservation, my room was not available! Jose stepped in, re-checked the computer and found a room for me immediately. Also told me the person who initially checked the computer was training. I was very relieved Jose was there to help me.

Wish the parking was free

Unfriendly staff at check in and the manager was very unprofessional and rude, the shuttle van driver had nothing good to say about him because he didn’t schedule our shuttle time to the airport, the driver showed up by coincidence. We also requested a crib for my grandchild and it was filthy. We will not be staying at this place again and do not recommend it to families.

Very annoying to use key in the elevator and specially with the hands full with food or groceries. Parking should be free. Poor breakfast selection.

Great hotel clean room and amazing service

Amazing customer service and the amenities were in point! Will stay here again.

Everything was awesome just checking in had a reservation and didn’t get a room until almost 2 hours later after arrival. Was told they had to clean and prepare it. But other than that was awesome stay

Q

Great stay! Nice room with above average amenities. Only negative was that we were told free parking and it was $25 a night. However that would not deter me from staying there again.

Everything at the Hyatt house was amazing beautiful the kitchen staff, Miss Suzanne I think her name was to the desk with the staff there Ricardo everyone was amazing

The room is very clean and it is remodeled. I highly recommend it!

Staff was very helpful and friendly. The property was well maintained and clean. It was also in a good location in close proximity to DT-SJ

Amazing everyone at the Hyatt house the desk attendant (Ricardo) very nice. kitchen staff. The food was amazing. The rooms were very clean and beds comfortable . Very pleasant and caring

There was bags on the smoke alarms. The maintenance came and removed them and said people put them on because they smoke weed. The room smelled like weed bad I complain to staff nothing was done. My kids coughed all night. Complained to staff again and nothing was done. Terrible terrible terrible place.

Very convenient location. Kitchen was a plus, housekeeping was very good. Having breakfast everyday was plus.

Most of the staff is very friendly. However, I’m not sure why the water from the front desk is sometimes considered an extra charge, while other times it’s not. Parking is not included, but it’s reasonable. This is a great place to stay, whether you’re on a long business trip or with a family.

The staff was very helpful and my room was somewhat clean. There was stains on the night stands and on my sheets.

Lovely stay. We had a great room corner suite which was very private and quiet. Amenities are wonderful. I wasn’t able to connect my phone to tv to livestream but that’s ok may be user error. Also only complaint is bath kind of smelled like sewer.