Sonesta ES Suites San Jose Airport

The suite was spacious and worked well for our family. The full kitchen had everything we needed, including cookware, dishes, and utensils. It gave our boys room to relax and play when we were back at the hotel. Unfortunately, two of the biggest reasons we booked were unavailable. We were told at check-in that this location doesn’t have an airport shuttle—only their sister property does. I’m not sure if that was an Expedia listing issue or the hotel’s, but it meant paying for unexpected Uber rides. The pool was also closed for renovations, which was disappointing during the summer. One thing to know: if you need fresh towels or sheets, you have to bag up the used ones and exchange them at the front desk. The staff was very kind, but I wish this had been explained at check-in instead of when we needed replacements. Overall, it was a decent stay with friendly staff and plenty of space for our family. Would I stay again? I’m not sure, mainly because two of the amenities we booked for weren’t available.

Okay but always room for improvement

Bien

Not the best rooms. Slightly dated and shower doors not working good

Todo muy bien . hotel bueno

Don’t plan on getting the room any cooler than 69° (as directed at check-in or the unit will freeze up). Lastly, I’d hoped to check-out & grab a cup of coffee in the lobby (non-existent at 5:30 am) then share my experience with the clerk upon leaving the property, but alas, only a propped-up sign on the front desk offered any semblance of a sounding board. For longer stays, you can definitely make this property work… after all, a street sweeper going by before 0500 am is something anyone can get used to with enough time and conditioning, right?! It’s worth the few extra bills to head a bit further south to all that downtown San Jose has to offer.

Suite is a bit small Breakfast options were really bad. No fruits.

Toilet in one of the master baths was really noisy, may need a new gasket. But otherwise no complaints, would definitely stay again.

location, room layout

The only thing remotely decent about this hotel is the free Breakfast. Everything else was terrible. There was trash on the floor, dripping toilet, water pooling on the floor by the shower, the curtains don’t shut completely, rats in the bushes, and there wasn’t even a telephone to call the front desk. Later, they put in the telephone, but it didn’t work. One guest told us at breakfast that a rat felt from the ceiling from the sitting area in her room. Horrible experience! Will not stay there ever again! Wish we could have our money back.

Overall pleased with comfort and cleanliness of the interior of our suite. However, there seemed to be a plumbing issue with pipes under our bedroom as there was a wet patch of carpet that wouldn’t go away we had to lay towels over it so as not to get slippery wet feet on the tile. Only there overnight, so it was r a big deal.. but had we stayed longer it would be an issue. The exterior of the property is in need of landscaping maintenance. Some trash and weeds and lots of dry grass. The breakfast was out of most food by 8:30 when we came in to eat. So disappointed that the 7-9 window to eat, wasn’t really true. It’s first come first served, and too bad if there’s no more food.

We stayed here after a FIFA World Cup game and the suite was clean, quiet and well laid-out for two couples/small families to share. It was a 15 minute walk to the Karina blue VTA station which was convenient to get to Levi’s Stadium, and a 6 minute Uber to SJC. Would recommend!

Yuo

Clean and convenient for a place to sleep. However, we were awakened at 9am to the loudest fire alarm I’ve heard in my life. We ran out thinking there was a fire! A employee came and opened our door wide open and walked away. Turns out they were testing the alarm system and the alarm went off for another 15 minutes. No warning, no heads up, just a rude wake up call.

I always come to town from Nevada due to all my family being here in the Bay Area! This hotel has literally been the best one I have stayed at. Next month will be my 5th stay!

Room was great - spacious and clean! The pool wasn’t open for the second year in a row we’ve stayed there so that was a bit of a bummer for the kids. Breakfast is adequate, enough to get you out and on your way!

A decent place to stay if traveling solo. The room was clean and comfortable. The grounds were so-so. The pool was closed for 'renovations." The area was kind of sketchy; I didn't feel really comfortable after dark outside. Breakfast was VERY basic with no extras of any kind, and frankly, fell well short of what is offered in the Hiltons and Marriotts that give free breakfast with rooms.

Clean room

The room was very nice and clean. Loved the bathroom. The staff was very nice and the breakfast in the morning was very good. Thank you!!

Bad: they gave me a room next to a long term tenant and they were super sketchy. The female smoked outside our room and threw her cigarette butts all over the doorway. My room smelled like cigarettes and bad life decisions lol . They had a big dog who they let poop all over the grass in the front and they didn’t pick it up. It was soooo gross. Make sure you aren’t next to them. (Bldg11) The curtain power to open/close blinds didn’t work neither did the stovetop. I called the office and they sent someone over to pick up the poop, that was good but I had to ask twice & crash out on them. Their TV didn’t work for the last 2 days I was there. It wasn’t them tho it was the provider and we all know that struggle. Good: the layout of the room is awesome, very spacious. The grounds are clean, the pool is being worked on, the area is great very convenient. The staff is very helpful! I felt bad for them having to deal with the crap. I def will be staying here again. I never made it to the breakfast I don’t eat early but wished I had.