Hilton Santa Barbara Beachfront Resort

Large rooms no crowds good conference food some staff were inexperienced

Great

Worst service staff

I waited a half hour for someone to check me in. No one was at the front desk when I arrived. I was told to please wait and pay patron to began to show resulting in a line behind me. I was asked to step aside because they couldn’t figure out about the water being shut off in the room, and as a result, my two connecting rooms were not able to be determined at that time so I went to dinner and asked them to provide me the information while I was in the restaurant on property no one ever went back to the front desk was asked again to wait aside while two other patrons checked in now it’s an hour and a half since check-in process begin and I basically said to the gentleman I need to be checked in now and at that time he referred me to a colleague who came out of the back pier from head to toe, tattoos all over her face, her arms, her hands her fingers and probably about 15 piercings to her face and basically stated to me that my room is all set. I was late told that the water was gonna be shut off from 10 to 2 in the morning and I was not going to have access to toilet or shower facilities at which time I asked for a credit towards my stay and no one ever got back to me

We booked the ocean view room. It just feel like a normal Hilton room that is very close to

It was advertised the room with partial beach view, no beach view at all. The price is too high. The services are limited and not comparable to the price.

Baseboards are ugly and dirty room 337. Jacuzzi was broken. Facility needs a facelift and shows signs of neglect. Very expensive rooms for quality of hostel.

We were also charged $62 for valet parking. Between the cost of the room, breakfast, parking, and other amenities, we expected a much higher level of quality and service. While the property is lovely, the additional charges didn't feel justified by what was provided, which ultimately made our stay disappointing.

For how expensive this property is I'd expect more than, at best, a three-star experience. There is no staff to help you and the room cleaning service never appeared until we called. While everyone was friendly and helpful when we ultimately got in touch, it's clear that staffing at this hotel needs to greatly increase to meet the Hilton standard.

Excellent location. Recommend to do some updates to bath/showers and replace carpets throughout.

It was a bad experience from beginning, I have been staying each summer for 8 years and this will be the last time unfortunately. Dirty, bad house keeping service, unable to reach to front office.

fire pit did not function water off one night pool closed one to two days these things occurred and they still sucked my money out. boo

Excellent check-in. Rooms were clean. Housekeeping service was great. Property was tired. Rooms need to be renovated. Not sure why there is still carpet for flooring in a 4 star hotel for $600+ per night. Pool was closed for two days of a three day weekend. The Coffee Shop could only do drip coffee....for $7.10 per cup for a medium. Come on - how about a coffee service in the lobby like most hotels? Location is fantastic - right on the beach with a 10 minute walk to State street. All in all - great staff trying their best in a tired property

We arrived at about 245pm Room wasn’t ready, that was understandable, check in was four. They said they would text when ready. Came back about 345- still not ready. We sat in the lobby until 515pm, trying to call the front desk or guest services but no one answered. The text service didn’t respond until this time to finally say the room was ready. One of the staff that it was transferred to when I called must have been a central location because he said I just have to wait or go stand in line to find out what’s going on. Pretty terrible customer service. Alfredo in the text understood my concern and gave me a room credit. Unfortunately, the room credit wasn’t added and after I left on Saturday morning, I got charged for my charges plus a wine and water mini bar charge that we didn’t touch and was discharged for. We ate breakfast at the buffet on Friday and it was awful. We got some food, wrote down our egg order and sat and waited for those. 15 minutes later our eggs came, opposite of how we ordered them and all of our food was cold. For how much money we paid to stay two nights with you, I am stupefied at the poor customer service and follow through. I would not recommend this property at all.

The location is great. The property and the rooms are showing their age. The fire pit on our patio did not work.

. The location was great!!! I believe telling people ahead of time about additional reservation fees would be greatly appreciated. I booked online and paid in full when I arrived to the hotel I was told I had to pay additional parking ticket per day, resort fees per day,(not sure what covered) and $300 deposit. Plus taxes I felt i should have known this when I reserved online.

Location was great but for how much you are paying the rooms and service were not adequate

Staff at reception were unhelpful and there was always a queue

The property is excellent. I was there before when it was still Doubletree. The beach front.

The room needed several maintenance. Food was really bad compared to what they charged. Parking price is insane. Chairs in the room needed cleaning. Not so good, won’t be back here for sure and cannot recommend to someone else. There are better hotels in Santa Barbara.