Palmoro House

Bedsheets, blankets and towels had stains

Beautiful place to stay at

We had a room with the great view of the ocean. The place was very clean super cozy at night.The staff are very helpful. I had a wonderful experience and next time I visit Santa Barbara I plan to stay there.

The location was great.

The room was OK. The fact that it was so far away from the main hotel is something that should be made very clear before you offer. It was 2 blocks away from the main hotel that had all the resort amenities they charged you for. Amd if you wanted to enjoy the pool or the restaurant you had to call the front desk and request a golf cart to come get you!

We had a fantastic stay here! This hotel is perfect quiet boutique stay, that felt nice without being too expensive. Staff was so helpful and rooms were lovely and clean! We definitely want to stay here again when we are back

This hotel is decent, the rooms are really small but the bed is comfortable. The only thing was the parking lot was very tight and a little tricky to fit an suv when there was lots of cars parked.

I liked the location, Keurig machine, robes. Iron but no ironing board, musty smell in room, ac adequate but old school wall unit behind a boarded up slated wall.

It is very bizarre to have the Palmoro House building so far away yet associated with the Mar Monte Hotel. Room was great and fine, just very odd to have the association between the two hotels. If you don't mind the distance from the check in building then this will work for you. The parking lot for Palmoro is incredibly hard to navigate when there are many SUVs in it. It seems like one row of parking should be eliminated, as we watched a few close calls from our balcony. Otherwise we did enjoy our stay here.

ROOM WAS VERY CLEAN AND VERY QUIET ON THE PROPERTY.

It was clean and close walking distance to a lot of things in the area!

The room was nice, clean, and comfortable. Quiet and safe. I had to drive to the main hotel and lobby. They only had one person working the front desk and the line waiting to check in was long and took long time. They did not refill the decaf coffee pot. Staff was not attentive.

Room was clean

Beach is 1 block away the zoo is only 7 min away walking rooms are super comfortable and clean

A/C didn’t work very well. No beach view. This property was separate from where the main hotel/amenities were located. No available parking. I would not recommend.

Checkin was at Mar Monte, as notified ahead of time. Parking was only valet or tight street parking. Room was not ready at 4pm. Front desk was swamped with guests checking in, many of us had to wait for our rooms to be ready. I left and came back two hours later and room was not ready. I was not notified, i had to just come back and find out myself. I left and came back at about 8pm, room was not ready and the night shift supervisor offered me a refund for the night i had booked; they did not offer any other room and they did not offer accommodation or anything like that. There was an issue with the previous guest that caused a huge issue for the hotel and for the room, but there was no contingency plan for the next booked guest (me) even though this was only one out of many properties in the area belonging to this hotel group, instead they booked out all the rooms throughout the day, which i was there to witness them booking new walk in guests earlier in the day. Bc all the managers were gone for the day and only the night time supervisor and the one poor front desk guy were available to help me, the supervisor called expedia to help make sure the refund process was started, and i was given the managers' business cards to email them. Was about 9:30pm when I left the property and booked another hotel 15 minutes away on another app because everything in the area was booked or 3x price. I emailed the managers first thing next morning and received no replies. Disappointed.

Accessibility was great! Nice hang out areas and family friendly. We enjoyed our stay.

Air conditioning did not work. Hotel building was 3 blocks from the main hotel where check in occurs and where the pool and amenities are. This was not disclosed on booking. Over it with Expedia.

Great

Clean room/ staff was amazing there and at Mar Hotel / bar and restaurants amazing/ amazing pool and bonfire.